ITIL 101:   An essential guide to the Help Desk s role in IT Service Management  February 5, 2003 Preloader

ITIL 101: An essential guide to the Help Desk s role in IT Service Management February 5, 2003 - PowerPoint PPT Presentation


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Agenda. Overview of ITILOrigin/HistoryService ManagementService Support ComponentsIndustry InsightsLearning More?. Origins of ITIL . Founded in the United Kingdom Office of Government Commerce (OGC) Created by CCTA (now part of OGC) Promote Sound IT Management Practices Information Technol

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