Remediation Ideas for Accepting Feedback - PowerPoint PPT Presentation

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Remediation Ideas for Accepting Feedback

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  1. Remediation Ideas for Accepting Feedback Dr. Traci O’Connor Dr. Lisa Tekell

  2. Difficulties Accepting Feedback • Students often have defense mechanisms blocking their abilities to actively listen. • They may deny their responsibilities for change and be withdrawn, resistive, depressed, tired of hearing the same feedback, or unsure of what to do.

  3. Ways to Improve Feedback Acceptance • Make daily, or at least twice weekly, appointments with the student to eliminate avoiding each other and increase comfort levels. • Each of you should prepare a list of experiences provided to the student that day or week (evaluations conducted, client treatments, etc.) and identify your reflection of how the student performed during each. • Begin each statement with “I”, such as “I observed…”, “I heard the nurse say…”, etc. • The student should also list experiences and reflect upon the processes.

  4. Feedback Meetings • Begin your meeting dialogue by comparing positives; discuss diversity of responses and summarize what you both believe is going well. • Ask the student to identify perceptions of negatives; be an active listener, and make eye contact. Allow the student time to speak before discussing your perceptions and dialoguing the differences. Summarize what you both perceive as not going well. • Have the student formulate an action plan that includes desirable experiences and what can be done to promote these outcomes.

  5. Feedback Meetings • Try to identify ways in which the student can learn to self-critique or accept feedback from others. • Have the student watch a videotape of him/herself implementing a procedure, evaluate the performance, and identify weaknesses. • Ask the student to keep a private journal about experiences at the end of each day; encourage venting freely and reflecting to see if changes occur.

  6. Suggestions for Providing Feedback • Be honestand focus on behaviors • Give feedback quickly and privately • Be very specific in each situation • Base feedback on first-hand experiences • Make sure the student understands • Provide suggestions for improvement • If this does not help, please contact Lisa Tekell, Academic Fieldwork Coordinator • (901) 448-8072 •