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What Is New and What Still Holds True. Courtenay Enright, CBCP March 2007. 1. 2. 3. Agenda. What Is New and What Still Holds True Current Trends in Business Continuity/Disaster Recovery Security Throughout Your Entire Operation. BC/DR planning for a single, localized incident

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what is new and what still holds true

What Is New and What Still Holds True

Courtenay Enright, CBCP

March 2007

agenda

1

2

3

Agenda

What Is New and What Still Holds True

Current Trends in Business Continuity/Disaster Recovery

Security Throughout Your Entire Operation

Pandemic Solutions: Practical Application

slide3
BC/DR planning for a single, localized incident

The back-up/DR data center

Central stockpiling or hardening central facilities

Long ignored and overdue

Multiple instance, multiple wave planning

Load balancing and failover across multiple sites

Facility-independent, dispersed, flexible design

Workforce continuity and remote workforce capability

New

Pandemic Solutions: Practical Application

slide4
True
  • The need for private/public sector joint planning
  • Incident Command System strategic and tactical functionality
  • If you can’t measure it, you can’t mitigate it
  • Information is power
  • Increased dependence on resilient technology
  • Security isn’t just about protection from hackers

Pandemic Solutions: Practical Application

changing focus of bc dr
Changing Focus of BC/DR
  • Traditional BC/DR planning not adequate for a pandemic scenario

Vice president and research fellow Ken McGee said standard BC plans apply to only geographically specific disasters, such as floods, earthquakes and localized man-made disasters.

However, when a pandemic does happen, experts predict it will spread across the globe quickly and create simultaneous worldwide business disruptions. For instance, relying on a backup data center in India won't help a U.S. company stay in business. The Indians who run that backup data center will be just as sick as the company's U.S.-based employees.

  • “Siloed” planning no longer sufficient

The Symantec team has provided thought leadership to the NIAC Study Group on the National Critical Infrastructure for a Pandemic Event, identifying and defining critical services that must be maintained, establishing criteria and principles for critical service prioritization, and identifying critical employee groups in a pandemic. This effort resulted in a report provided to President George W. Bush, the Department of Homeland Security, and the Department of Health and Human Services in January 2007.

“The Prioritization of Critical Infrastructure for a Pandemic Outbreak in the United States Working Group: Final Report and Recommendations by the Council,” online at

http://www.dhs.gov/xlibrary/assets/niac/niac-pandemic-wg_v8-011707.pdf

“Gartner: Existing Business Continuity Plans Will Fail in a Pandemic”, SearchCIO.com, November 29, 2006

Pandemic Solutions: Practical Application

securing remote operations

Network & Power Outages

Bombings

TerroristAttacks

Ice Storms

Earthquake

6 Hurricanes

Power Outages

3 Hurricanes

Floods

Securing Remote Operations

EMEA

North America

Japan

Asia Pacific

Latin America

Pandemic Solutions: Practical Application

floods in india
Floods in India

Pandemic Solutions: Practical Application

immediate geographic region workload shift

¥

7/05Pune andMumbai Floods

Immediate Geographic Region Workload Shift

Pandemic Solutions: Practical Application

confidence in a connected world
Mir3 in ENTERPRISE for automated emergency communications and geo-tracking

Configuration Manager to determine where apps and data sit

Provisioning Manager for the provisioning

Export/import for OS/application images from production to QA for every new image; this reduces the network utilization

Volume Replicator for the replication of the data

Cluster Server and Global Cluster Option for the management of the services

Volume Manager for the mirroring and space optimized snapshots for backup snaps

CC:Service for workflow automation and reporting and CC:Storage for storage provisioning/management

Net Backup for back-ups and archiving on SATA

BackUp Exec and Kvault for windows backup and archiving respectively

Titan and Apropos replicated nine ways at Tier 1 facilities for uninterrupted customer technical support

Sygate On-Demand Protection for securing unmanaged devices

Cisco CIPC software for remote telecommunications capability (voice over IP)

Citrix Go To My PC reduces VPN use

FireDrill to test applications without interrupting production

Symantec products

Confidence in a Connected World

Pandemic Solutions: Practical Application

why we did it in the first place
Decreasing these costs is the biggest impact to your bottom line

60% of 5 year total cost of ownership forIT systems are staff costs

Soft ‘costs savings’ of re-deploying staff to revenue generating activities

HA architecture provides savings comprised of a 30% improvement in server administration & 50% improvement in hardware costs

Large companies realize average cost savings of $30,000 an hour by avoiding planned and unplanned downtime, using HA solutions

This solution tests your DR capability every time you failover to the next location

Creates flexible model for growth in emerging markets and acquisitions

Incorporate previous equipment investments in storage and networks

Can achieve a 20%–30% reduction in annual total cost of IT operations by consolidating servers, decreasing administration costs

Ability to rollout repeatable HA environments quickly and effectively, improving service levels, reducing support and implementation costs

Standard methods for monitoring the health and status of the clusters

Integrated set of management tools and guidance equal improved network and application up-time.

Clustered failover and load balancing eliminates the majority percentage of short-term production outages

Why We Did It in the First Place

Source: IDC 2003

Pandemic Solutions: Practical Application

resources and guidelines
Resources and Guidelines
  • Sector specific appendices and more resource URLs available in the National Infrastructure Advisory Council: The Prioritization of Critical Infrastructure for a Pandemic Outbreak in the United States Working Group Report:

http://www.dhs.gov/xlibrary/assets/niac/niac-pandemic-wg_v8-011707.pdf

  • Centers for Disease Control report offers useful guidance, including a host of recommendations for developing worker safety and business continuity plans:

http://mercerselect.com/article/20076090/t/y2-cj0zMzI1MiZsPTQ5MDgzJm09NTAwODMmZj0z-ZD05NDE2/

  • DHS’ Pandemic Influenza Preparedness, Response, and Recovery Guide for Critical Infrastructure and Key Resources provides more detail on strategies to protect businesses and their employees during a pandemic

http://www.pandemicflu.gov/plan/pdf/CIKRpandemicInfluenzaGuide.pdf

  • In 2006, the newly formed Forum (sectors the Banking and Finance sector depends on) engaged the Telecommunications and Electricity sectors to explore avenues for pandemic planning coordination and cooperation. As a result, the National Communications Service (NCS), the Telecommunications sector, and FSSCC (Financial Services Sector Coordinating Council) formed a working group to explore potential “bandwidth” issues associated with the likely increase in telecommuting during a pandemic. Point of contact for the "broadband pandemic study“:

Name: Peter M. Fonash, Deputy Manager, National Communications System, e-mail: Peter.Fonash@dhs.gov

  • Additional National Communications System contact information by phone: 703-235-5516 and e-mail: ncsweb1@dhs.gov and NCS web page on the DHS server: http://www.ncs.gov/index.html
  • Incident alerts: Recipients may share ST-/PT-ISAC information only within their own immediate organization. No further dissemination is authorized. If you have any questions about this document please contact the ISAC at 866-st-isac1 (866.784.7221) or emailst-isac@surfacetransportationisac.org.
  • Customized global alerts are also available through International SOS, the world's leading provider of medical assistance, international healthcare, security services and outsourced customer care. ISOS manages the health and safety risks facing their international travelers, expatriates, and global workforce. This includes setting up/managing operations in remote locations.

Name: Ryan Clark, Regional Sales Director, DC/VA/WV, e-mail: ryan.clark@internationalsos.com

  • Readiness checklists for family and individual preparedness are posted by the Department of Health and Human Services at http://www.pandemicflu.gov/plan/individual/index.html#checklist
  • MIR3, Inc. is the technology leader of Intelligent Notification solutions for enterprise-wide communications and business continuity; streamlines the dissemination of time-urgent information to and from any communications device, with multi-language features.

Name: Ray Gantney, Senior Account Executive, e-mail:ray.gantney@mir3.com

Pandemic Solutions: Practical Application

what helped us
What Helped Us
  • Seasoned CBCP resources
  • Using principles and tenants of Incident Command System (ICS)
  • Granularity of work on the Business Impact Analysis (BIA)
  • Leveraging technology (our own software and other products)
  • Partnerships with International SOS, MIR3 and Aetna
  • Participation in the NIAC and other private/public sector initiatives on pandemic planning
  • Building a solution to be flexible for growth in emerging markets and acquisition – the next company or market becomes another contingency source in a global model and ensures continuity of workforce
  • Lessons learned from SARS response in Asia and Canada
  • Augmenting existing vehicles/programs in the company to layer pandemic budgeting horizontally instead of as a vertical initiative

Pandemic Solutions: Practical Application

slide13

Thank You!

Courtenay Enright, Director, Global BC/DR Program

courtenay_enright@symantec.com

650-224-6597

Richard Faille, Senior Account Manager, Consulting Services

richard_faille@symantec.com

978-927-1171

© 2006 Symantec Corporation. All rights reserved.  

THIS DOCUMENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS ADVERTISING. ALL WARRANTIES RELATING TO THE INFORMATION IN THIS DOCUMENT, EITHER EXPRESS OR IMPLIED, ARE DISCLAIMED TO THE MAXIMUM EXTENT ALLOWED BY LAW. THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.

Pandemic Solutions: Practical Application