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ITS Help Us Help You!

ITS Help Us Help You!. Jarrett Piner Dana Ward Tami Violette. Wendia. Jarrett Piner ITS Project Manager pinerj@uncw.edu. Wendia – what can you do?. Submit tickets: Incidents Service Requests Access Requests Lookup tickets: View Announcements:. Wendia – how do you access it?.

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ITS Help Us Help You!

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  1. ITSHelp Us Help You! Jarrett Piner Dana Ward Tami Violette

  2. Wendia Jarrett Piner ITS Project Manager pinerj@uncw.edu

  3. Wendia – what can you do? • Submit tickets: • Incidents • Service Requests • Access Requests • Lookup tickets: • View Announcements:

  4. Wendia – how do you access it? itsrequest.uncw.edu

  5. How else can you submit a ticket? 910-962-HELP (4357) tac@uncw.edu

  6. AskTAC

  7. AskTAC – what can you do? • Find Answers: • Favorites: • Filter By:

  8. AskTAC – what can you do? • Frequently Asked Questions: • Announcements: • Did you know:

  9. AskTAC – what can you do? • Support Links: • Top Answers Tab:

  10. AskTAC – how do you access it? asktac.uncw.edu Log in with your UNCW e-mail username and password

  11. SkillPort Dana Ward Learning Systems Specialist wardd@uncw.edu

  12. What is Skillport? • Skillport is UNCW’s online training portal • 6,600 courses • 23,900+ books • 6,100 instructional videos • Leadership, team building, communication skills • MS Office, Photoshop, Windows 8 • Unlawful Workplace Harassment

  13. Professional Development • Learning programs • Business and IT certifications • HRCI (Human Resources Certification Institute) • Microsoft Office Specialist on Microsoft Office 2010 or 2013 • IT Professional certifications • Certificate of Completion

  14. Skillport – how do I access it? • https://myseaport.uncw.edu

  15. Lifecycle Tami Violette Director, Classroom and Computer Technology Services violettet@uncw.edu

  16. What is Lifecycle?

  17. Lifecycle Criteria • Primary computer • Full-time Faculty/Staff • Non-receipts areas • Labs/Classrooms • 5+ years old • One in – one out

  18. Timeline • Aug/Sept – verify Lifecycle Contacts • Sept/Oct – call sent to Lifecycle Contacts • Oct/Nov – requests sent back to ITS • Nov/Dec – ITS verifies requests • Dec/Jan – machines ordered • February – distribution begins

  19. Who are the Lifecycle Contacts?

  20. What Is Your Responsibility? • One in – One out • Work with Consultant on Trickle Down • Track your computers • Complete your inventory • Notify your lifecycle contact when you’re “up”

  21. Lifecycle Reference Info/Links • SSRS Reports – to review your inventoryhttps://reports.uncw.edu/ReportsITSDComputer TrackingITSD Computer Inventory by Dept • To Transfer Computershttps://myseaport.uncw.eduLog inClick on Administrative Services tabComputer Transfers

  22. Follow us on Twitter! twitter.com/uncw_its

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