Gilles LE GALO EUROCONTROL DAP/SSH

1. Day 1 WORKSHOP, Nicosia 2-3rd July 2008“Extension of SAFETY & QUALITY Common Requirements to the EMAC States”Item 5 : Existing Best Practices in Service Provision Gilles LE GALOEUROCONTROL DAP/SSH 1

2. Existing Best Practices in Service Provision 2

3. Reference Channel(s) Reporting Channel(s) Existing Best Practices in Service Provision SMS 3

4. Existing Best Practices in Service Provision SAFETYPOLICY SAFETYMANAGER SAFETY MANAGEMENT MANUAL 4

5. Existing Best Practices in Service Provision Organisation SAFETYREVIEW BOARD Dedicated TRAINING Responsibilities & accountabilities 5

6. REACTIVE Existing Best Practices in Service Provision Reporting & Investigation 6

7. Existing Best Practices in Service Provision Reporting & Investigation 7

8. ASMT IDA Data acquisition from network ASMT CONVERSION Data conversion into internal ASMT format LAN INCaS ASMT LOGIC Detects and Processes Safety events ASDB ORACLE ASMT HMI & REPLAY New alert list: • 180604abcd Existing Best Practices in Service Provision Reporting & Investigation LOGIC TCAS DB/HMI 8

9. ASMT IDA Data acquisition from network ASMT CONVERSION Data conversion into internal ASMT format INCaS LAN ASMT LOGIC Detects and Processes Safety events ASDB ORACLE ASMT HMI & REPLAY New alert list: • 180604abcd Existing Best Practices in Service Provision Reporting & Investigation 9

10. PREVENTIVE Existing Best Practices in Service Provision Safety surveys 10

11. Existing Best Practices in Service Provision Risk assessment PROACTIVE 11

12. Existing Best Practices in Service Provision MONITORING 12

13. Existing Best Practices in Service Provision Safety Improvement 13

14. Existing Best Practices in Service Provision But that is not the end of it we need more…. 14

15. ‘The safety culture of an organisation is the product of individual and group values, attitudes, competencies and patterns of behaviour that determine commitment to, and the style and proficiency of, an organisation’s health and safety management’ [Advisory Committee for Safety on Nuclear Installations (HSC, 1993, p. 23)] What issaid What isdone Safety performance Safety Culture What isbelieved 15

16. Safety Culture Commitment Teaming Involvement SAFETY CULTURE Learning & Reporting Responsibility Communications & Trust 16

17. No SMS to address these for the purpose of improving safety Systemic issue Action / omission traceable to ATCO Yes Violation of a regulatory provision Occurrences without breach of rules SMS to address these for the single purpose of improving safety No Yes No SMS to address these for the single purpose of improving safety Gross negligence Honest « error » Yes Issue for the competence of justice Criminal offense Just Culture Safety occurence Factual qualification Inadequate attitude? 17

18. SMS to address these for the single purpose of improving safety Management to monitor these and take disciplinary actions as required Issue for the competence of justice Just Culture no negligence Honest mistakes Facts qualify as violation Factual qualification? Inadequate attitude? Actions Omissions gross negligence criminal acts 18

19. Day 1 Thank you for your attention Gilles LE GALOEUROCONTROL DAP/SSH 19