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HERO UNIT Training Module Standard Operating Procedures. Introduction. Review HERO SOP’s Learn the importance of having SOP’s Learn what is required and expected of you as a HERO Operator Learn how to properly execute your duties. Categories of SOP’s.
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HERO UNIT Training ModuleStandard Operating Procedures
Introduction • Review HERO SOP’s • Learn the importance of having SOP’s • Learn what is required and expected of you as a HERO Operator • Learn how to properly execute your duties
Categories of SOP’s • Introduction to HERO Unit SOP’s • Administrative • General Operations • Employee Safety • Equipment Operations & Maintenance
Overview • Thorough knowledge of these SOP’s by HERO personnel is essential for team work, moraleand the maintenanceof uniform responses resulting in the highest level of service to the traveling public.
Introduction • SOP’s are developed to provide a singular standard written source of departmental Standard Operating Procedures which promote the effective and efficientoperation of the HERO Unit. • These SOP’s will be utilized by the HERO Unit personnel as the official reference AND guide for the daily operation of the Unit.
Administrative • Leave Policy • Tips and Gratuities • Shift Operations, Meals and Breaks • Work Shift and Patrol Route Rotation • Uniforms and Personal Appearance • Selection Process for Special Events • Participation at Funeral Services
General Operations • Duties of a HERO Operator • Use of Public Address/Siren Systems • Cellular Telephone Usage • Transporting Motorist/Pedestrian • Leaving and Entering travel lanes • Debris removal from travel lanes • Tagging Abandoned Vehicles
General Operations cont. • Vehicle Towing & Recovery • Motorist – Aid Protocol • Flashing Warning Lights & Arrow board • Protocol for Responding to Incidents • Relocating Disabled/Abandoned Vehicles • Communication with the TMC • Traffic Control Protocol
Employee Safety • Employee Personal Safety • Commercial Drivers License • Incident Protocol-Medical Assistance • Protocol for Blood Borne Pathogens • Incident Protocol-Hazardous Materials
Equipment Operations & Maintenance • Tool & Equipment Policies • Vehicle Maintenance • Air Compressor Operations & Maintenance • Transfer Fuel Tank Operations & Maintenance
Summary • Standard Operating Procedures will serve as benchmarks for performance reviews, training aids, and as a starting point when improvements are needed. • It is the responsibility of all HERO personnel to thoroughly familiarize themselves with, and conform to, the Standard Operating Procedures of this Unit.
THE END • Any Questions or Discussion? • You will now be asked to Sign and Date your HERO SOP Review & Acknowledgement Form.