Password reset
Download
1 / 13

- PowerPoint PPT Presentation


  • 302 Views
  • Updated On :

Password Reset. SpeechTek West 2007 Automating Password Reset to Make Employees More Efficient Jason Groshart Director of Product Engineering. Agenda. What is the Password Reset problem? How does Gold Systems Password Reset work? How does it improve efficiency?.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about '' - chancellor


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Password reset l.jpg

Password Reset

SpeechTek West 2007

Automating Password Reset to Make Employees More Efficient

Jason Groshart

Director of Product Engineering


Agenda l.jpg
Agenda

  • What is the Password Reset problem?

  • How does Gold Systems Password Reset work?

  • How does it improve efficiency?


Is password reset really a problem l.jpg
Is Password Reset Really a Problem?

Enterprise Management Associates

  • Average large enterprises spend $250 per worker, per year, on password management and associated Help Desk overhead.*

  • In a 5,000-person organization (assuming 3,000 technology users), the annual cost for password management equals $750,000!*

    Gartner Group

  • 15-35% of all calls to the Help Desk are password related.**

  • "We calculate cost per call at $14 to $28, based on seven minutes per call, the cost of the individual and the cost of facilities”**

  • A 10,000-employee company that has 2,500 calls per month at $20 per call - costs them $50,000/mo. or $600,000/ yr.**

    * Source - Enterprise Management Associates

    ** Source - Gartner Group


Password reset challenges l.jpg
Password Reset Challenges

  • Security, security, security

    • Threat Modeling (What are the potential threats)

    • Encryption on disk, in memory, and over the wire

    • Support for HIPAA and Sarbanes-Oxley

    • Independent security review – Applied Trust whitepaper

    • Biometrics – Voiceprint (speaker verification)

  • Usability

    • Voice User Interface Design – a science and an art

    • Web Enrollment – easy to use and secure

    • Web Administration – flexible and secure

    • Reporting and Notification

  • Directory Services Integration

    • Microsoft Active Directory

    • Novell eDirectory

    • Others

  • Microsoft Speech Server

    • Enterprise Edition

    • Standard Edition

    • Development Environment


Applied trust certification l.jpg
Applied Trust Certification

  • As an independent expert, Applied Trust hereby certifies1 that on this day, July 27, 2005, the Gold Systems’ Password Reset product version 1.0b2 is free from any significant known security vulnerabilities and that the product is in compliance with current industry best practices for application development and fortification, including encryption and handling of credentials and personally identifiable information.


Slide6 l.jpg

Gold Systems Password Reset

Listen to the Solution


Web enrollment l.jpg
Web Enrollment

  • Login

    • Windows login

    • Domain identification

  • Short Answer Questions

    • Example:

      • What is the name of the grade school you attended?

  • Number Questions

    • Example:

      • What is a number you will remember?

  • Date Questions

    • Example:

      • What is an important date you will remember?

  • Successful Enrollment

    • Can use the system within 24 hours

    • Configurable number and type of questions


Web administration l.jpg
Web Administration

  • Directory Service

    • Primary & secondary servers

    • Multiple domains/trees

    • Password Constraints

      • Length

      • Include special characters, numbers, and upper case letters

  • Deployment

    • Email parameters

      • Administrator email

      • Email server information

    • Enrollment parameters

      • Number and type of questions

    • Voice application parameters

      • Number of Authentication questions

      • Lockout failures

      • Force password change

      • Password expiration

      • Transfer parameters


Reporting l.jpg
Reporting

  • Enrollment Percentage

    • Eligible employees

    • Enrolled employees

  • Threat Level

    • Overall threat index

  • Password Reset Activity

    • Number of failed and successful resets

    • Dropdown reports by day, hour

    • Individual reset data

  • Enrollment Activity

    • Number of failed and successful enrollments

    • Dropdown reports by day, hour

    • Individual enrollment data


Localized applications l.jpg
Localized Applications

  • Voice Applications

    • US English

    • North American Spanish

    • Canadian French

  • Web Applications

    • US English - Dutch

    • Spanish - Brazilian Portuguese

    • French - Korean

    • Italian - Japanese

    • German - Simplified Chinese


Password reset demo l.jpg
Password Reset Demo

  • Identification

    • Uses Windows login

    • Speak the characters including special characters and numerals

    • Domain disambiguation

  • Confirmation

    • Verify the caller’s id

  • Authentication

    • Speaker Verification (if applicable)

      • Based on Persay technology

    • Authentication Questions

      • Random questions based on enrollment

      • Does not indicate incorrect answer until failure

      • Configurable question parameters

  • Password Reset

    • Configurable password constraints

    • Temporary password (5 minutes to 2 weeks)

  • Call 866.212.4254

  • Say “Password Reset”

  • Follow prompts


Case study schindler elevator l.jpg
Case Study – Schindler Elevator

  • Schindler Elevator, the North American operating entity of the Swiss-based Schindler Group, the world’s largest escalator manufacturer and the second largest elevator manufacturer employs over 6,500 people in more than 250 locations throughout North America.

  • Schindler Elevator Corp. was seeing a 500 percent growth in the number of call center calls with 25 percent specifically related to password reset issues.

  • On average, each employee needed password reset twice per year

  • With the typical call, the process took 15 minutes to complete or nearly 3,000 man-hours each year

  • Password reset access jumped 54 percent

  • Call volume decreased 25 percent

  • ROI within 4 months

    “We expect an ROI under four months. There are also administration savings and productivity gains that are hard to measure, but just as real.”

    Kevin Riley

    Manager, End User Computing

    Schindler Elevator Corp.

    * Source – Microsoft Corporation


Thank you l.jpg
Thank You

Jason Groshart

Director of Product Engineering

[email protected]

800.988.7798 and say “Jason Groshart”

Since 1991, Gold Systems has built solutions for 500+ leading enterprises…


ad