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Steve Boston Convergence Engineer. Best of Breed Unified Communications Virtual Platform Solutions for GCAAU . Agenda. Business User Communications Unified Communications Midsize Business Template. Unified Communications. Unified Communications Leads to Improved Business Outcomes.

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agenda
Agenda
  • Business User Communications
  • Unified Communications
  • Midsize Business Template
unified communications leads to improved business outcomes

Unified

Communications

Unified Communications Leads to Improved Business Outcomes
  • Collaboration
  • Work Flow
  • Decision Making
  • Social Network
  • Customers
  • Simplification
  • Availability
  • Responsiveness
  • Productivity
  • Speed & Execution
  • Effectiveness & Efficiency
  • Content and Context
  • Cost
  • Collaborative & Mobile Expenses
  • Customer control & retention
  • Opportunity costs
what are your current challenges
What are your current challenges?
  • Reduce the IT Budget
  • Remain competitive
  • Prepare for the future
  • Mergers and acquisitions, downsizing
business and operations continuity

Business continuity planning is driving Unified Communications as a “contingency” solution

Business and Operations Continuity
  • Business Continuity Planning
    • Should be integral part of Continuity Planning
    • Uninterrupted operations in crisis or planned event
    • Capabilities are in place before you need them
    • Employees have full access to their office communications and information at alternate location
    • Includes all employees
      • essential personnel ,
      • remote Small Office Home Office(SOHO) teleworkers
      • On the go mobility workers

F I R E

F L O O D

Severe Weather

Earthquake

Tornado

intelligent access in various settings

Mobile

“One Number”

WiFi

Dual-mode

Speech

Access

Conferencing

Desktop

Voice, Video, IM, Presence

Web Collaboration

MS Outlook, Lotus Notes

MS Communicator, Sametime

Home/

Remote

Office

Speech

Intelligent access in various settings

Desk Worker

Campus Roamer

Road Warrior

Teleworker

business user communications

Adaptable

    • For different users, needs, industries
    • Simple to use and deploy
Business User Communications
  • Contextual
    • How and where you work
    • Analytics and intelligent assistance
    • Business process integration
  • Multimodal
    • Speech, mobile devices, PCs, phones
    • Video, Web 2.0, collaboration, kiosks
  • Open
    • Multivendor integration, no lock-in
    • Industry standards
avaya multi vendor best of breed uc solutions

#1

#1

Unified

Communications

#1

AwardWinning

AwardWinning

Avaya Multi-Vendor Best of Breed UC Solutions

IP Telephony, Presence

Instant Messaging, Presence

Unified Messaging

Email & PIM

Audio, Video, Web Conferencing

Mobility

WebConference

Speech Access

avaya uc all inclusive
Avaya UC All Inclusive

Avaya one-X Portal®

Avaya one-X® CommunicatorAvailable Optional Video

Microsoft OCS

IBM® Lotus® Sametime

Standard or Enterprise Edition

System Manager

Communication Manager

ApplicationEnablement

Presence

Session Manager

Avaya Aura™

VPNremote

Avaya one-X® Mobile

Extension to Cellular

Avaya one-X® Speech

Included with Modular Messaging

enhanced collaborative communications avaya telephony microsoft office communicator

Quicker, more intelligent access to colleagues / greater efficiency

    • Status info (presence)
    • Multiple modes of contact(IM, voice, email)
    • Tag contacts
  • Avaya enabled telephony in OC
    • Click to Call in OC, SmartTags
    • Escalate IM to call
    • Phone & OC stay in synch
    • Presence is shared
    • Call Control - Hold, Transfer, etc.
  • Optional Avaya feature tab with Avaya one-X® Communicator
Enhanced Collaborative CommunicationsAvaya Telephony & Microsoft Office Communicator
ubiquitous telephony presence

Mobile

Cell Phone:

Extension to Cellular /

Avaya one-X Mobile

Microsoft Office Communicator

Ubiquitous Telephony Presence*

Office

Teleworker/Remote

one-X

Portal

one-XCommunicator

one-X

Portal

one-X Communicator

one-X Deskphone(SIP or H.323)

TDM/ Analog

IP Softphone

AnyPhone

VPN

Remote

IP Softphone

* Provided the user is logged into Microsoft Office Communicator

ocs presence in avaya one x

Avaya one-X® Communicator

Avaya one-X® Portal

OCS Presence in Avaya one-X

Aggregated presence: Telephony + OCS today; more in future

OCS presence:

Available

Busy

Off Line

office worker

Desk Phone

Desk Phone

WAN

Office Worker

Optional

EnterpriseMobilityUser

Optional

Call Control

Call Control

Call Control

Call Control

LAN

or

Voice

Voice

MyDesk

VisitingDesk

Maintain enterprise identity/presence for all inbound/outbound calls

Optimum voice quality & call control

teleworker remote worker

Any Phone

PC

VPN Phone

Teleworker

Remote WorkerHotel / Internet Only

Virtual Office

Teleworker/Remote Worker

Optional

VoIP via PBX

VoIP via PBX

Call Control

Call Control

Call Control

Call Control

Voice

Maintain enterprise identity/presence for all inbound/outbound calls

Optimum voice quality & call control

mobility solutions for remote workers
Mobility Solutions for Remote Workers
  • Enterprise communications in the palm of your hand
  • Avaya one-X® Mobile
    • Visual Voice Mail, Call Logs, Call Routing, Dial through PBX
    • Single-Number, Single-Identity,Single-Voice Mail, Single-Telephony Presence
    • UC version supported on Windows Mobile 5 or 6, RIM, Palm, J2ME, iPhone
    • Telephony version supported on Windows Mobile 5 or 6, Symbian
  • Microsoft Office Communicator Mobile
    • Enterprise IM/Presence
    • Supported on Windows Mobile 5 or 6, Nokia S40, Motorola Razr

Avaya one-X® Mobile

Microsoft Office Communicator Mobile

Device Level Unificationsplit screen for illustration purposes only

  • Easier to reach and connect with colleagues
  • One number access
  • Lower cell phone bills
avaya one x speech personal assistant eyes free hands free speaker independent

“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!

“Schedule a reminder”…and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!

“Send a message”…to a contact, to a voicemail mailbox or somebody within your corporate directory.

“When am I free today?” …keep track of your time wherever you are!

“Follow Me!”…and have allyour calls flexibly forwarded to you wherever you are.

“Read my messages”…voicemail and/or email.Filter by status or by sender. You can reply, forward, delete, …

iterate betweenapplications

sessionbased

concatenatedspeech

personal assistantthat learns

Avaya one-X® Speech Personal Assistanteyes-free / hands-free / speaker independent
simplified efficient messaging avaya modular messaging microsoft exchange
Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange
  • Email, voice mail, faxaccessible simultaneously
  • Flexible access enhances productivity
    • via touch-tone based menu
    • via Outlook
    • via browser
    • via speech
  • Notification options supportfaster responses to customers& colleagues
    • MWI, Call Me, Find Me, Notify Me (Automatic & Caller Requested)
    • Message store options tomeet enterprise needs
      • Exchange
      • Separate store for voice
effective group collaboration avaya meeting exchange integrated to outlook

Meeting Efficiency

  • Schedule Conferences in Outlook with access to key information & features
  • Click-to-Join
Effective Group Collaboration:Avaya Meeting Exchange integrated to Outlook
unified conferencing

Microsoft Live Meeting integrated with Meeting Exchange

    • Live Meeting from Service Provider
    • Live Meeting from OCS
  • Integrated audio controls in participant roster:
    • Mute individuals
    • Mute All
    • Lock Conference
    • Hang up participants
    • Add new participants
    • Dial out to add new participants
  • Click to join Live Meeting from Outlook invitation
Unified Conferencing
making communications simpler and more cost effective for enterprises of all sizes

Making Communications Simpler and More Cost Effective for Enterprises of All Sizes

Avaya Aura™ for Midsize Enterprises with System Platform technology

© 2009 Avaya Inc. All rights reserved.

21

evolving avaya core architecture
Evolving Avaya Core Architecture

Avaya Aura™ includes:

Communication Manager

ApplicationEnablement

Presence

SystemManager

Standard

Branch

Enterprise

Session Manager

System Platform technology

avaya aura solution for midsize enterprises how it works
Avaya Aura Solution™ for Midsize EnterprisesHow It Works…

from…

to…

Midsize Enterprise Solution

with Avaya Aura™ System Platform technology

Communication Manager /

CM Messaging

SIP Enablement Services

S8800

Application Enablement Services

Contact Center

Express

Up to 2400 users, 250 locations

Integrated

install, backup, upgrades

High Availability

backup server

Secure remote monitoring

UC

all Inclusive

SUPERVISOR

Utilities Server (DHCP, HTTPS)

Media Gateways

Simple to add further applications on separate servers

+ Survivable Servers (for each app)

+ Embedded Survivable Servers

3rd Party Applications

Meeting Exchange

ModularMessaging

avaya aura midsize business template 5 2 network diagram overview
Avaya Aura™ Midsize Business Template 5.2Network Diagram Overview

Analog phones, Modems, FAX

Other Applications:

One-X Portal, MM, etc.

PSTN

JTAPI, Web services, …

H.323

SIP

Web console

T1/E1

Analog

Optional : H.248 media gateway to support Analog and TDM

SIP

SIP

HTTPs

  • S8800
  • System Platform software
  • Midsize Business Template

Network Switch

Private network connection

WAN

  • Optional: S8800
  • High Availability standby server
  • Same apps as Main server

Gxxx/S83xx CM 5.2 LSP with gateway

Gxxx/S83xx CM 5.2 LSP with gateway

Optional: Gxxx/LSP: Not on System Platform

(250 gateways)