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Transforming Government Operations - EC Policies and Activities

Bled eCommerce Conference Bled, 9th of June, 2003. Transforming Government Operations - EC Policies and Activities. Dr. Rosalie Zobel Director Components and Subsystems. Applications Directorate General Information Society Rosalie.Zobel@cec.eu.int. Outline. Policy Context

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Transforming Government Operations - EC Policies and Activities

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  1. Bled eCommerce Conference Bled, 9th of June, 2003 Transforming Government Operations - EC Policies and Activities Dr. Rosalie Zobel Director Components and Subsystems. Applications Directorate General Information Society Rosalie.Zobel@cec.eu.int

  2. Outline • Policy Context • eEurope 2005, European Research Area & FP6 • eGovernment • Vision, Objectives and Status • eTransformation • Change Management, IT Issues • EC Activities in eTransformation • eEurope 2005, FP5 - Smart Governments and FP6 -1st Call • 2nd Ministerial eGovernment Conference • Conclusions

  3. Lisbon Strategy “EU: Largest knowledge-basedeconomy by 2010” Policy Context ERA: EuropeanResearch Area Enlargement Candidate countriesare full partners in FP5 FP6, Eureka, COST, National RTD Programmes … towards a Single Market for Research Other policies Broadband access, e-business, e-government, security, skills, e-health, ... Single Market, Single Currency, Security of Europeans, Sustainable Development, ...

  4. eEurope 2005 • 1. Policy Measures • Modern on-line public services • e-government, e-learning, e-health • A dynamic eBusiness environment • legislation, SMEs, e-skills, interoperability, trust & confidence, the “.eu company” • A secure information infrastructure • cybersecurity task force, “culture of security”, ... • Broadband • spectrum policy, broadband for less-favoured regions, multi-platform content, ... • 2. Good Practices Development, Analysis & Dissemination • 3. Benchmarking • 4. Co-ordination mechanism for e-policies • 5. Financing http://europa.eu.int/eeurope

  5. ERA & FP6 • ERA • creation of an “internal market” for research through free movement of knowledge, researchers and technology • better co-ordination of national research activities and policies and development of a common European Research Policy • 6th Framework Programme • Instrumental for the ‘European Research Area’ • From “project”-thinking to “initiative”-thinking • new instruments (Integrated Projects and Network of Excellence), • focus (fewer priorities), concentration of efforts & resources, • improved impact, multidisciplinary research, • Strengthen action in certain applications areas • One and lighter Workprogramme

  6. eGovernment Vision To makedemocracy functionbetter • “Open Government” • visible & transparent decision-making • increased transparency & accountability • better co-operation among administrations (local, regional, national & international) • Inclusive & personalised e-government • equity: equal rights & opportunities for all • inclusive: use human potential to the full • accessible for all: multiple online platforms, personalized • e-Government & productivity • performance: faster delivery (less waiting time), lower costs for citizens & businesses • better quality of services • improved interaction with citizens

  7. eGovernment Objectives • transform the operations of Public Institutions • foster eCooperation among administrations at different levels (local, regional, national) • exploit public assets and resources (private public partnerships, SME ecosystems & new business models) • provide secure access to services through different communication channels and intuitive user interfaces • develop advanced, transactional pan European eGovernment services • promote awareness of eGovernment services & participation in democratic processes

  8. eGovernment Phases Situation Dependable Services Interactive Online Presence Transactional Services Legacy Integration Access Multi-Channel Service Provision Inter-Domain Sharing Provision Intra-Domain Process Sharing Online Forms Process Re-Engineering Simple Transactional Services Customised Services Knowledge Management 2003-2005 2005-2008 1999

  9. eGovernment Status • All Member States made significant steps in implementing eGov. Services • Local and Municipal administrations made more progress than National • A significant number of interactive and transactional services still to be implemented at national level. Major problems • limited funding, shortage of ICT skills, cultural and bureaucratic issues • low management commitment, resistance to change and poor training programs • lack of pan-European services on offer due to interoperability • increased skepticism of citizens due to • usability problems • lack of security; improper privacy and access rights

  10. eTransformation Service Provision Citizen Experience Management Structures, Leadership, Corporate Values, Working Culture Skills Business Processes Staff Engagement Other Institutions Knowledge Management Supporting Infrastructure Business Communities

  11. Change Management • stronger, committed and proactive leadership with a compelling vision • key changes to management structure and processes • shift from processes to services - citizen centric approach • emphasis on training, new eskills and performance • identify and reward success quickly • select areas/services for early success

  12. ICT Infrastructure • seamless and multi-channel service provision - towards customized and situation dependable services • intuitive multi-modal interfaces • secure access to services and end-end network and middleware security • integration and sharing of processes across departments and institutions using open standards and open source initiatives • acquisition, storing and sharing of knowledge - effective knowledge management

  13. eTransformation & eEurope 2005 1. Reduce Interoperability barriers for pan European Services 2. Develop guidelines for an interoperability framework and promote open standards 3. Foster the development and provision of pan European services 4. Support mainstream deployment of eProcurement 5. Support eSkills and trust & confidence 6. Integrate different communication channels and support Public Internet Access Points (PIAPs) http://europa.eu.int/eeurope

  14. eTransformation - 10 years RTD FP6(2002-2006) IST FP3-4(1994-1999) TAP FP5(1999-2002) IST ICTs for Central Government eGovernment Systems & Services for Administration 2002 1991 280M€ • Smart governments • e-democracy • knowledge management • trust and confidence • socio economic research • harmonization and interconnection of national networks • co-operation among administrations • integration of services • Advanced e-gov services • Open, re-configurable platforms • Organizational transformation

  15. Smart Governments • Intelligent systems for improving the provision of online public services through a single point of access • Socio-Economic Objectives • improved services, cost-effective and productive administrations, personalized and user friendly services • Technological Objectives • process re-engineering, legacy integration, service integration and provision, internal services and knowledge management, communities of best practices • 36 projects (26 RTD, 10AM), 297 organizations, total funding M€ 60.9

  16. Smart Government - FASME To assist citizen mobility in Europe through IT-supported administrative procedures • JavaCard (incl. biometric authentication)to support administrative services, e.g. • change of residence • car registration • change of driving licence • Pilot applications in Cologne (Germany), Newcastle (UK) & Grosseto (Italy) http://www.fasme.org

  17. Smart Government - AVANTI To develop an intelligent assistant as interface to public Internet services, removing barriers to use such as language, disability & fear of technology • Speech-activated commands (in selected languages) to augment conventional keyboard access • Avatar, used from a range of devices: PC, public kiosks, mobile phones & digital TV • The participating cities use developments to create services for citizens • Application areas: general administration, social care, recreation & leisure, e-democracy • London Borough of Lewisham, UK • Kista Stadsdelsnaemnd, Sweden • City of Edinburgh Council, UK • City of Ventspils, Latvia • Fujitsu, UK • CIRN, Sweden • University of Ventspils, Latvia • Microsoft Europe, UK

  18. Businesses Citizens Advanced eGovernment SERVICESinteractive, secure, user-driven Front-office GOVERNMENT transformationdynamic, interoperable, service-driven Back-office FP6 - IST 1st Call Networked Businesses & Governments ICTs to support organisational networking, process integration & sharing of resources between organisations • Topics: • Dynamic collaborative network management • Technologies for interoperability support • Multimodal e-government services • Knowledge management • Business ecosystems Budget: 75 M€ in 2003

  19. eGovernment Ministerial Conference Como, 7-8 July 2003 http://europa.eu.int/information_society/eeurope/egovconf/index_en.htm 2nd European Ministerial Conf. • consolidate and extend existing consensus in Europeon strategic priorities for e-government • present and exhibit national, regional and local success stories in certain areas of eGovernment • the role of e-government for European competitiveness • a better life for European citizens • European, central and local government e-cooperation • the first e-government awards will be presented during the Conference

  20. Conclusions • Public Administrations face great challenges (inclusion, openness, transparency and accountability, cost-efficiency) • eTransforming is prerequisite for the provision of advanced eGovernment services • eGovernment and especially eTransformation,is a key component of the European Commission’s strategy (eEurope 2002/2005 and FP4,5,6- IST/ERA) • Significant progress done so far; however eTransforming is at its “infancy” • R&D in the area, in conjunction with the appropriate deployment, promotion, experience sharing and co-operation activities, are key!

  21. Bled eCommerce Conference Bled, 9th of June, 2003 Transforming Government Operations - EC Policies and Activities Dr. Rosalie Zobel Director Components and Subsystems. Applications Directorate General Information Society Rosalie.Zobel@cec.eu.int

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