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Anne Sapp Executive Deputy Commissioner. About DHS Mission. The mission of the Texas Department of Human Services is to provide financial, health, and human services that promote the greatest possible independence and personal responsibility for all clients. About DHS Mission.

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Presentation Transcript
slide1

Anne Sapp

Executive Deputy Commissioner

about dhs mission
About DHSMission

The mission of the Texas Department of Human Services is to provide financial, health, and human services that promote the greatest possible independence and personal responsibility for all clients.

about dhs mission1
About DHSMission

Key responsibilities to the citizens of Texas:

  • Fostering individual choice and independence
  • Sustaining families and individuals
  • Stewardship of public funds
elderly persons and persons with disabilities
Elderly personsand persons with disabilities,

About DHSServices

  • refugees, and victims of family violence.

low-income parents

and children,

slide5

About DHSServices – Eligibility

  • Food Stamps
  • TANF
  • Medicaid
slide7

About DHSServices – Contracts & Quality

  • Monitoring
  • Reimbursement
  • Quality Assurance
slide8

About DHS

Workforce

  • 14,804 employees
  • Representative of entire state of Texas
  • Over 400 offices
  • Staff in all 11 Health & Human service regions
  • Representation in every Texas county
slide9

Survey of Organizational

Excellence:

The DHS Experience

slide10

DHS ExperienceSurvey History

DHS has participated in the Survey of Organizational Excellence since it was first conducted in 1980

dhs experience
DHS Experience

Key Goal Areas:

  • Improve Participation
  • Improve Response to Results
dhs experience goal 1 increase participation1
DHS ExperienceGoal 1: Increase Participation

Action—Invite 100% of staff to participate in the survey.

  • Adds value to information collected
  • Sends message to staff that every voice/opinion counts
dhs experience goal 1 increase participation2
DHS ExperienceGoal 1: Increase Participation

Improved

SOE

Participation

Rates

slide15

DHS ExperienceGoal 1: Increase Participation

Action—Administer survey online to staff.

slide16

DHS ExperienceGoal 1: Increase Participation

Action—

Increase agency promotional efforts

dhs experience goal 2 increase response to results
DHS ExperienceGoal 2: Increase Response to Results

Action—Communicate results to all staff

  • Online newsletter articles
  • Email notice with links to survey results
dhs experience goal 2 increase response to results1
DHS ExperienceGoal 2: Increase Response to Results

Action—Analyze results

  • Agency wide effort
  • Regional & program specific representation on workgroup
  • Recommendations shared with executives
slide21

DHS Experience2002 Survey

Construct Consistency Trends

  • Over Time
  • Across Agency
  • Benchmarks
dhs experience goal 2 increase response to results2
DHS ExperienceGoal 2: Increase Response to Results

Action—Develop action plans

  • All functional areas of agency
  • Regular follow-up
  • Customizable
next steps
Next Steps

Establish ongoing management action to respond to DHS employees through:

  • Continued Tracking
  • Web Page
  • Future survey promotion
  • Tie-in to other management activities
dhs guiding principles
DHS Guiding Principles
  • Accountability
  • Best Business Decision
  • Candor & Honesty
  • Client Focus
  • Continuous Improvement
  • Proactive
  • Respect