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http://www.certschief.comCertification Preparation Material



Macintosh Service Certification Exam

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Question: 1

You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom


A. Putty knife

B. Philips #00 screwdriver

C. Mac mini (Mid 2010) Logic Board Removal Tool

D. Your hands, no tools are required for this procedure

Answer: D


Question: 2

Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a


A. Measure logic board battery voltage.

B. Measure high voltage going to a CRT.

C. Measure AC current going to an optical drive.

D. Measure digital signals on the main processor.

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Answer: A


When Do You Use a Multimeter?

Verifying Backup Battery VoltageVolts DC

You can measure a computer's backup or main battery DC voltage to determine if the battery is dead and requires

replacement. An example of this procedure is outlined above. Other examples of this procedure can be found in

many Apple service manuals.

Verifying Power Supply Output VoltageVolts DC

You can also measure the DC voltage outputs from a computer's power supply to determine if the power supply is

faulty and requires replacement. Examples of this procedure can be found in the Power Mac G5 (Late 2005) Power

Supply Verification procedure.

Verifying AC Input VoltageVolts AC

You can measure AC input voltage into a computer's power supply to determine if the computer's power supply or

AC line filter / AC power input is faulty. Examples of this procedure can be found in the iMac (Flat Panel) service

manual, in the 'No Power' troubleshooting symptom charts. Another example can be found in the eMac ATI

Graphics/USB 2.0/2005 no power troubleshooting section. The image below was taken from the eMac ATI

Graphics/USB 2.0/2005 service manual.

Question: 3

You require additional information about a specific problem with a customer's Mac. Which one of the following

resources is the Apple-recommended choice for researching the problem?

A. Downloads

B. Discussions

C. User's manual

D. Apple support articles

Answer: D


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Question: 4

Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal


A. Views

B. Basics

C. Take Apart

D. Troubleshooting

Answer: C

Question: 5

According to Apple Technician Guides, what should be completed before performing any take-apart steps when

replacing a part in any Apple product?

A. Disconnect and reconnect all internal cables.

B. Lay the product on its side so it will not fall over.

C. Discharge the CRT and establish an ongoing ground.

D. Gather all necessary tools and perform all preliminary steps.

E. Order all available service parts for the appropriate configuration of the product.

Answer: D


Before You Begin

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• Remove any cases or screen protectors, which may inhibit proper testing.

• Verify the user-reported symptom(s) and identify the correct part(s) needed for repair.

• Make sure the device is powered off.

Electrostatic Discharge Precautions

Proper ESD precautions must always be used when opening an iPhone 4. Make sure you are working on a properly

grounded ESD-safe mat and are wearing a properly connected ESD-safe wrist strap.

For more information about ESD, refer to:

• Apple Support article HT3451: Electrostatic Discharge Precautions and Myths

• AppleCare Service Training: ESD Precautions

Gather Required Tools

Preliminary Steps

Warning: Always shut down the computer before opening it to avoid damaging the internal components or causing

injury. After you shut down the computer, the internal components can be very hot. Let the computer cool down for

30 minutes before continuing.

Question: 6

Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant

section of the Apple Support web page? SELECT TWO

A. Mac OS version

B. Warranty status

C. AppleCare name

D. Installed memory

E. Number of USB ports

Answer: B, C


Check Your Service and Support Coverage

Review your Apple warranty status and eligibility for support and extended coverage.

Select Online Service Assistant, and you see this page:

Enter the serial number, you will get a screen similar to the one shown here:

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Once again, you have the correct AppleCare name for the product. It is a Mac Pro (Early 2008).

Question: 7

A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should

you refer this customer?

A. Downloads

B. Discussions

C. Specifications

D. Technician Guide

Answer: C


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Question: 8

What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid


A. EMI clips

B. Video card

C. Large heat sink

D. Battery connector

Answer: A


1. Be careful not to damage EMI clips on underside of logic board. Place board on antistatic foam when board is not

in a computer.

2. Important: Return logic board to Apple service in correct logic board packaging and with antistatic foam protecting

EMI clips (shown in second photo).

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