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Good Practice in Member and Officer Development. 14 th October 2009. Session Outline. The role of the Member Development Officer (MDO) Prioritising Training Needs for MDO’s Support for Members. The role of the Member Development Officer. Sue Baxendale North West Employers Organisation.

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Good practice in member and officer development

Good Practicein Member and Officer Development

14th October 2009


Session outline
Session Outline..

  • The role of the Member Development Officer (MDO)

  • Prioritising Training Needs for MDO’s

  • Support for Members


The role of the member development officer

The role of the Member Development Officer

Sue Baxendale

North West Employers Organisation


The role of mdo in supporting elected members
The role of MDO in supporting elected members

  • Critical role – whether as main role or part of a wider role

  • Need to be determined…and resilient!

  • This role determines how effective and successful member development is

  • Helps to have senior officer and member support

  • Important that MDO’s are supported through their regional employers and colleagues


What s been happening in the north west
What’s been happening in the North West

  • Identified MDO’s had significant role with member development – emerged from work done in promoting modern councillor

  • Carried out a diagnostic exercise with the Member Development Network to identify areas for development and support

  • Identified 2 ‘types’ of MDO – Democratic Services officers and HR/L&D officers

  • Democratic Services need more L&D support whereas L&D/HR need more political support

  • Identified some area’s relevant to both


Member development network
Member Development Network

  • Embedded in the region

  • Meets 3 times per year

  • Firmly established relationships

  • Attended by members

  • Support always available across authorities and from NWEO


Northern member development officers conference may 2009
Northern Member Development Officers Conference - May 2009

  • First of its kind! ‘Raising the Profile’

  • NW approached NE and Y&H Regions

  • Developed a cross-region event with support from each regional EO, the RIEPs and the IDeA

  • Approach – national > regional > local issues

  • Encouraged networking and sharing

  • The event helped to shape the support for MDO’s in each region


Mdo person specification
MDO Person Specification

  • Sub-group of volunteers!

  • Compared Job Descriptions to create a draft ‘blueprint’

  • MDO role more explicit

  • Recognises both the Democratic and L&D elements of the role

  • Mapped against piece of work carried out by IDeA on MDO roles and responsibilities

  • Linked to the new ADSO Certificate


Sharing and learning days
Sharing and Learning Days

  • Outcome from the MDO Conference

  • Topics that MDO’s want more support with:

    - Conducting PDP’s/Reviews

    - New Member Induction

    - Approaches to member development and engaging members in training and development


What else are we planning
What else are we planning…

  • Action Learning for MDO’s to support them with their work towards Charter Level 1 and Level 2 (CharterPlus) – to help achieve NWIEP target for the NW

  • Sufficient interest for 2 groups

  • Using Action Learning facilitators – NWIEP funding being re-invested back into the region

  • Would like to do more cross-regional networking and sharing


Why are we doing this
Why are we doing this?...

  • Develops the knowledge and skills of MDOs in the region

  • Helps to raise the profile of the role

  • MDO conference basis for future networking/events/sharing

  • Helps officers meet the requirements of the new ADSO qualifications

  • Provides effective support for members in dealing with challenging times

  • Increased confidence – encourages MDO’s to ‘push’ members

  • To improve the knowledge and skills of our elected members!



Prioritising training needs

Prioritising Training Needs

Sue Crosland

South West Councils


Activity 1 prioritising training needs against existing provision
Activity 1 - Prioritising Training Needs against Existing Provision

  • Discuss the different skills and/or knowledge you need to carry out your jobs.

  • Write these skill/knowledge needs onto Post-it notes

  • Rate them on the activity chart according to how important you think they are in terms of need and whether adequate provision already exists to provide these skills.


Activity 1 prioritising training needs against existing provision1

Conflict Management Provision

Activity 1 – Prioritising training needs against existing provision

Red area represents skills/knowledge for development – high skill need and little accessible provision

Adequate provision already

exists, therefore low need to

develop provision

Little provision already

available – therefore high need

to develop training provision

Member/

Officer relations

Local Government Act 2000

Low Skill required for role High


Activity 1 prioritising training needs against existing provision2

Conflict Management Provision

Activity 1 – Prioritising training needs against existing provision

Red area represents skills/knowledge for development – high skill need and little accessible provision

Adequate provision already

exists, therefore low need to

develop provision

Little provision already

available – therefore high need

to develop training provision

Member/

Officer relations

Local Government Act 2000

Low Skill required for role High


Activity 1 prioritising training needs against existing provision3
Activity 1 – Prioritising training needs against existing provision

Conflict Management

Effective Personal Development Planning

Member/Officer relationships

Mediation Skills for the workplace

Minute Writing

Negotiation Skills

Speed Reading

Developing Self and Others

Problem Solving Techniques

Customer Service Skills

Councillor Call for Action

Scrutiny Processes and Techniques

White Papers

Local Government Act


Activity 2 barriers to training

Using the scale and Post-it notes provided, identify all the barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

At the end, one member from each group to feedback the outcomes.

Budget

Time

10

9

8

7

6

5

4

3

2

1

Activity 2 – Barriers to training


Support for members

Support for Members barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

Nano Hill

West Midlands Leaders Board and Improvement & Efficiency WM


Officers supporting members
Officers Supporting Members barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

  • Critical role - Makes all the difference

  • You can determine success

  • Very demanding, essential that MDO’s are supported by regional employers and colleagues

  • Must know what is available for members – local/regional/national


Member development charter
Member Development Charter barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

  • IDEA National Charter & Charter Plus

  • NWEO Charter - Levels 1 & 2

  • West Midlands Charter - Primary & Full


Competency skills frameworks
Competency/Skills frameworks barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

  • Syndaid (Welsh LGA) – updated 2009

  • IDeA Political Skills framework

  • Planning Advisory Service Programme

  • Role Descriptors

  • Jobs go public – TNA/Skills Analysis


Regional support available
Regional Support Available barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

  • Share good practice - Officer & Member Networks

  • Toolkits

    • Member Development ‘Evaluation toolkit’  - West Midlands

    • ‘Making a Difference’ - Impact Evaluation Toolkit - NWEO

    • ‘Toolkit of Ideas’ – West Midlands

  • RIEP Leadership Workstreams

    • Member Gateway - NWEO

    • West Midlands Community Leaders’ Support Programme

  • IDeA – Leadership Academy, Peer Mentoring

  • Leadership Centre


Flexible learning resources
Flexible Learning Resources barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

  • E-learning - Learningpool’s Modern Councillor programme

  • Learndirect on line courses

  • Audio CDs – Calderdale MBC

  • Web access to IDeA Local Leadership Academy Member workbooks

  • CIPFA DVD – Local Government Finance

  • Ashridge Virtual Learning Library

  • Whole host of resources on the internet


Qualifications and or accreditation
Qualifications and/or Accreditation barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

  • Level 3 Award in Democratic Services (Members complete & are tested on 7 ‘knowledge’ modules in new ADSO qualification)

  • SW Councils BTEC in Corporate Governance

  • BTEC Level 3 – Member Champions

  • NCFE Level 2 – Working in Neighbourhoods

  • NWEO Developing Level 4 – Effective Neighbourhood Working

  • SEE’s Post Graduate Certificate in Local Governance for Councillors – London South Bank University

  • Liverpool CC & JM Councillor Development Programme

  • ILM endorsement for in house programmes


Contact details
Contact Details barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending

Sue Baxendale

North West Employers

6th Floor, Delphian House,

Riverside

New Bailey Street

Manchester M3 5AP

Tel: 0161 834 7112

Email: sueb@nweo.org.uk

Sue Crosland

South West Councils

Dennett House,

11 Middle Street

TauntonSomerset TA1 1SH01823 270101

Nano Hill

West Midlands Leaders Board

&

Improvement & Efficiency WM Regional Partnership Centre,

Albert House, Quay Place,Edward Street,

Birmingham, B1 2RATel: 0121 678 1021 

e:n.hill@wmleadersboard.gov.uk

Sue Keogh

South East Employers Newfrith House,

21 Hyde Street, Winchester,

Hampshire, SO23 7DR T  01962 840664 M 0777 4954036 W  www.seemp.co.uk >


Any questions or comments

Any Questions or Comments? barriers to attending a learning event you can think of and rate them according to how significant you think each barrier is in stopping people from attending