1 / 20

Department of XXXX

In this staff meeting, we aim to celebrate our successes in 2002, share our vision for the county and department, discuss future goals, and engage staff in identifying strategies to achieve those goals. We will review the year in terms of customer service, operations, and human resources. We will also prioritize action steps to move towards our future vision.

cborders
Download Presentation

Department of XXXX

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Department of XXXX Measuring our Successes Planning our Future

  2. Purpose of Staff Meeting • Celebrate successes of 2002 • Share vision for county and for department • Share our goals for the future • Engage staff in identifying strategies to make those goals our future successes

  3. How will we do that? Agenda Current reality – reflection on 2002 (dept head) – 45 minutes Future reality – where we’re going (dept head) – 30 minutes Break – 10 minutes Action planning (everyone) – 90 minutes Wrap-up (dept head) – 10 minutes

  4. 2002 – Year in Review How did we serve our customers? • <For each program, create slide that identifies customers, key outcomes, and measures compared to targets.>

  5. 2002 – Other Accomplishments • What else happened for our customers? • <List other major events and successes from previous year.> • <Examples include new efforts to reach customers, reorganization, or process improvements> • <Take the time to share a letter from a satisfied customer>

  6. 2002 – Operations • How busy was 2002? • <List major process output measures, compared to targets> • <Include historical trends, if available> • <Identify key collaborators and share stories of successful partnerships>

  7. 2002 – Human Resources/ OCS • Guiding Principle #4 – “Provide the necessary knowledge, skills and resources” • Washtenaw County Vision – Employee satisfaction is a “driving indicator” of success in customer service • Tracking success of the Business Improvement Process

  8. 2001-02 OCS Action Plan • <For each opportunity identified in 2001, list actions promised and status of those actions>

  9. 2002 OCS Strengths • <Insert major strengths, based on your analysis>

  10. 2002 OCS Opportunities • <Insert major opportunities, based on your analysis>

  11. Future Reality – Where we’re going Washtenaw County will be a world class service provider • World class service  Community Impact • World class transactions – doing things right • World class community – doing the right things • New concept: communities of interest

  12. Future reality – department’s vision • <insert your department’s vision> • How will this advance community impact? • Who is included in our community of interest? • What values and goals do we share?

  13. Departmental goals • <List department goals that increase community impact> • <Processes that have the greatest impact on those goals> • <List OCS opportunities that impact those processes> • <Show how the three connect>

  14. Break!

  15. Action Planning • Future is identified, now how can we get there? • Break up into smaller groups • Each group discusses a process or OCS opportunity • Purpose of discussions is to identify steps that can help us move in right direction

  16. Ground Rules • Everyone chooses how they will participate • Deal with group issues here, deal with individual issues with one-on-one • Comments and suggestions are encouraged • Respect others’ ideas • The leader’s role is to listen & clarify, not defend • No verbal attacks • What’s said in here stays in here

  17. Process for action planning • For each process or OCS opportunity: • What are the root causes of this issue? • Prioritize list of root causes • What action steps can be taken to correct these root causes? • Prioritize list of action steps • Remember to keep in mind: • How can we take advantage of our strengths? • Who outside our department do we need to work with? • How can we measure our success?

  18. Wrap-up • Each group summarize actions • Record top priorities

  19. Next Steps • Evaluate the Meeting • Department Head – prioritize and select strategies and actions • Send e-mail of results to employees • Meet with Administration as a community of interest • Incorporate actions into employee work plans

More Related