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Using Open Data to Improve Public Services. Andrew Stott UK Transparency Board formerly Director, data.gov.uk & UK Deputy GCIO World Bank 23 Feb 2012. @dirdigeng [email protected] Open Data in the UK: The Policy Drivers. UK Policy Drivers. June 07. Feb 09. Mar 11.

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using open data to improve public services

Using Open Data to Improve Public Services

Andrew Stott

UK Transparency Board

formerly Director, data.gov.uk

& UK Deputy GCIO

World Bank

23 Feb 2012

@dirdigeng

[email protected]

uk policy drivers
UK Policy Drivers

June 07

Feb 09

Mar 11

New economic and social value

Labour

Coalition

uk policy drivers1
UK Policy Drivers

Improve public services

Mar 09

Jul 11

New economic and social value

Labour

Coalition

uk policy drivers2
UK Policy Drivers

May 10

Jun 09

Transparent & Accountable Government

Improve public services

New economic and social value

Labour

Coalition

service improvement why use open data
Service Improvement: Why use Open Data?
  • Increase Pressure to Raise Standards
  • Support Informed Choice
  • Drive Engagement and Feedback from customers
  • Allow Diversity of Providers
  • Promote Localism

“It is only by publishing data that we can wrest power from officials & give it back to the people” – David Cameron, UK Prime Minister

better information services to the public
Better Information services to the public

Transport, public facilities and crime data among most downloaded Smartphone Apps

enabling others to mine data to improve public outcomes
Enabling others to mine data to improve public outcomes
  • Prescription data
  • Patient outcome data
  • Longitudinal health records
  • Pupil-level education records
use data to compare and choose hospitals
Use data to compare and choose hospitals

Patient

ratings

12+ WeeksMRSA-free

Bloodclots

2 recent

MRSA

Good C-Diffrecord

LowMortality

nation wide crime data
Nation-wide Crime Data

Vision: CrimeArrestConvictionSentence

crime data engagement
Crime: Data Engagement

Accessible data on crime

It’s very local

Local team

How YOU can get involved

Local police Twitter feed

Telephone, website, Facebook and Youtube ….

Attract

Inform

Engage

Action

citizen sourced data
Citizen-sourced data

#uksnow TN13 4/10

civil society front end to public services1
Civil Society front-end to public services

LocalCouncil

context

MySocietyservice

data and civic action 2 0
Data and Civic action 2.0

“1.0” function

Crowdsource

Knowledge

Form groupsin civil society

Socialfunctionality

government is a data user too
Government is a data user too
  • Easier sharing
  • Lower transaction costs
  • Faster access to data
  • Reduced admin costs
  • Improved decisions
  • More “joined up” working

DataGM: Inter-agency benefits alone greatly exceed all open data costs

uk principles for data on public services
UK principles for data on public services
  • Data must include user satisfaction, spending, performance and equality
  • Applies to all providers, from whichever sector
  • Data accessible through government websites and independent tools
  • Use APIs to allow third parties to present government content and transactions
  • User driven and transparent implementation
important to have top level political support
Important to have top-level political support

“Greater transparency across Government will enable the public to hold politicians and public bodies to account”

“Public information does not belong to Government, it belongs to the public on whose behalf government is conducted.”

continuously engage with developers
Continuously engage with developers

Photos: @memespring,

@MadLabUK, @paul_clarke

data quality
Data Quality
  • Release of data will reveal issues of data quality
  • Celebrate greater checking of data!
  • Use as stimulus to
    • Measure
    • Prioritise
    • Improve
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