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Persidangan Pengurusan Pendidikan Persatuan Pengetua Sekolah Menengah Sarawak Ke 40. The voice of Leadership: How Leaders Inspire influence and Achieve Results Dr . Antony Hii 24 June 2014. Speaker Dr. Antony Hii , an active educator and professional HRD consultant and Trainer .

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persidangan pengurusan pendidikan persatuan pengetua sekolah menengah sarawak ke 40
PersidanganPengurusanPendidikanPersatuanPengetuaSekolahMenengahSarawakKe 40

The voice of Leadership: How Leaders Inspire influence and Achieve Results

Dr. Antony Hii

24 June 2014



Dr. Antony Hii , an active educator and professional HRD consultant and Trainer .

  • MBA, Oklahoma City University
  • Doctorate of Education (HRD) The George Washington University, USA.
  • Leadership Development Program, Harvard Business School, USA


  • World Institute of Action Learning, USA,
  • International Association Management Association, United Kingdom
  • Singapore Institute of Management and Malaysian Institute of Management.
  • Member of Society of Engineers, UK .
  • Working Experience
  • One of the Founders of InstitutTechnologiPertama(ITP)and KolejAman
  • Founder & CEO of KolejBersatu Sarawak (UCS)
  • President & CEO of Intishanghai Education Consultancy, China PRC
  • President and CEO of Kolej IBS in Miri, Sarawak.
persidangan kebangsaan pengurusan pendidikan pengetua sekolah malaysia ke 53
PersidanganKebangsaanPengurusanPendidikanPengetuaSekolahMalaysia Ke-53

The Transformation of Managers and Associates

April 2014


Strong leadership is the backbone of an organization

Studied by Ken Blanchard (2003 -2006)on 2004 respondents

most critical leadership skill
(Most critical leadership skill)

1. Communication/listening 43%

2. Effective management skills 17%

3. Emotional intelligence and empathy 15%

4. Values and integrity 8%

5. Vision 6%

6. Empowerment 6%

biggest mistake leaders make when working with others
(Biggest mistake leaders make when working with others)
  • Inappropriate use of communication

or listening 41%

2. Under- or oversupervising, direction, or delegation 27%

3. Lack of management skills 14%

4. Lack of support/inappropriate support 12%

5. Lack of accountability 5%

the top five things leaders fail to do
(The top five things leaders fail to do)
  • Failing to provide appropriate feedback (praise, redirection) 82%
  • Failing to listen to or involve others in the process 81%

3. Failing to use a leadership style (oversupervisingor undersupervising) 76%

4. Failing to set clear goals and objectives 76%

5. Failing to train and develop their people 59%

what is transformational leadership
What is Transformational Leadership?
  • Communicate the goal's importance and purpose
  • Inspiring, Influencingfollowers to put the organization's or team's interests ahead of their own
  • Motivating followers' higher-level needs

Research Study


Transformation Leadership Styles

Dr. Antony Hii, April 2014


How to develop your

Idealized Influence


Inspirational Motivation


two critical skills
TWO Critical Skills

1. Communication, Charismatic Skills

2. Influencing, Inspiring Skills

case study1
Case Study
  • PM - announced that MH370 ended its journey in the southern Indian Ocean.
  • MAS - issued a statement saying that there were no possible survivors.
  • Acting Transport Minister - the plane did not crash, and that there was hope of finding survivors.
  • Acting TM: Calling the tragedy a 'blessing in disguise'.
  • PM: Learning

-we did not get everything right as the country had been focusing on finding the aircraft and

-did not prioritise communications in the first few days after the aircraft was found missing

case study2
Case Study

What goes wrong?

  • Breakdown in communication
  • No clear communication structure.
  • Lack of purpose. A plan in disarray.
  • Anybody who is somebody has something to say.
  • They have not been speaking with one voice.
  • Broken all the rules of how to do it.
  • “Yelling like an uncoordinated choir and lead to confusion.”
  • Unkind words are used to describe not only the investigators, but the government and ultimately the country itself.
a how to improve leadership communication
A. How to Improve Leadership Communication?
  • Role
  • Drivers
  • Jo-Anne Facey, CEO, Mercer Human Resource Consulting, 2006
leader s 3 roles of communication
Leader’s 3 roles of Communication

Communication System

(Role 1: Leader as Infrastructure Builder)

Communication Planning

(Role 2: Leader as Strategist)

Communication Delivery

(Role 3: Leader as Communicator)


Role 1: As a communication infrastructure builder

  • Build organizational culture;
  • Develop Current communication climate;
  • Integration of communication with other human resources practices.

Role 2: As communication strategy, the leader should:

  • Develop a clear, consistent message that is meaningful to the stakeholder;
  • Select and use appropriate communication channels;
  • Measure the effectiveness of the communication effort and adjust the strategy as necessary.

Role 3: As communicator,

  • presentation skills, asking effective questions
  • listening skills, facilitation and problem solving
  • conducting high impact conversations
  • coaching and mentoring skills (one-on-one communication)



effective communication

  • Leading, L
  • Involving, I
  • Listening, L
  • Informing, I

Most Error in corporate Communication

  • Informing?? .

- only a fraction of the communication equation.

  • only inform = fail to deliver results.

The leader must know and understand his or her audiences and their information needs.

  • Listening to and involving stakeholders in decisions provides invaluable input and feedback.
  • Leading by example, 'walking the talk', sets a powerful behavioural model of commitment, and
  • Informing by sending a clear message in times of change.
b influencing
B: Influencing
  • Job of Principals
  • How Difficult to get people’s help, when you have no direct authority over them?
  • How you get information or support who didn’t want to help you?
b influencing1
B: Influencing
  • Why influence is important?
  • What influence will achieve?
  • How influence works?

Power of InfluencingNielson Trust in Advertisement Report1.Recommendation from people I know 84%2. Branded Websites 69%3. Consumer opinions posted online 68%4. Editorial Content eg. newspaper articles 67%5. Ads on TV 61%6. Ads on Newspaper 61%7. Billboards and other outdoor advertising 57%

who is an influencer
Who is an influencer?

Michael Jordan

  • Highest Score of average 30 points per game.
  • 6 Time NBA Champion.
  • One of 50 Greatest Players in NBA History
  • Two-time Olympic gold medalist (1984, '92);
  • Chicago Bull & Washington Wizards
discussion role play
Discussion: Role play
  • Mark works in the accounting department in his organization.
  • He is implementing a new software package that will streamline the collections process, eliminating several unneeded steps.
  • He needs help from his colleague, Rob, to solve a problem.
  • Rob has exactly the expertise Mark needs.
  • The problem is that Rob is extremely busy with his own projects, and has so far been unwilling to help.
  • So, Mark uses the Influence method to get the work done
influence model
Influence Model

“Influence Without Authority. IWA”

(Allan Cohen + David Bradford , 2005 )

assume all are potential allies
Assume ALL are potential Allies
  • don't write anyone off, even those “difficult people”
  • looking at individual as a potential ally.
clarify your goals and priorities
Clarify your Goals and Priorities
  • Why you are trying to influence this person?
  • What is it you need from them/
  • What is your primary and secondary goals?
5 deal with relationships
5. Deal With Relationships
  • analyze what kind of relationship you have with this person
  • focus on building trust and building a good relationship
6 influence through give and take
6. Influence Through Give and Take
  • know what your ally wants or needs,
  • offer you made is done in a way that builds trust. Show respect, empathy and understanding to the other person
answer to the case
Answer to the case
  • a. Case analysis on Influence without authority.docx

Our Commitment to the Profession

Our ‘business’ of education requires that we are all ‘people’ people. 

Each and every day we are developing, maintaining, and enriching relationships with people. 

Building relationships with peers, parents, students, teachers, maintenance staff, clerical staff, and administrators are a part of every day business for us, as a responsible educators.