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Karibuni Tena (Welcome Again ) . University of Washington, Dept. of Global Health GH 521 : Global Program Management and Leadership Instructor: Ann Downer, EdD. Agenda Week 5 . Lecture: Managing Conflict Conflict Profiles Discussion and Case Study. Managing Conflict.

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karibuni tena welcome again

KaribuniTena(Welcome Again )

University of Washington, Dept. of Global Health

GH 521: Global Program Management and Leadership

Instructor: Ann Downer, EdD

agenda week 5
Agenda Week 5

Lecture: Managing Conflict

Conflict Profiles

Discussion and Case Study

managing conflict

Managing Conflict

Thanks to Liz Stevens, MSW

I-TECH and Clinical Instructor

UW Department of Global Health


“Successful leaders manage conflict; they don’t shy away from it or suppress it, but see it as an engine of creativity and innovation. Some of the most creative ideas come out of people in conflict remaining in conversation with one another rather than flying into their own corners or staking out entrenched positions.

The challenge for leaders is to develop structures and processes in which such conflicts can be orchestrated productively.”

Ronald Heifetz and Marty Linsky

Leadership on the Line: Staying Alive Through the Dangers of Leading

learning objectives
Learning Objectives

Describe how conflict impacts individuals & affects team dynamics and teamwork;

Assess personal comfort level with conflict;

Contrast cultural differences in expressing and responding to conflict; and

List at least two actions that can be used for conflict management.

conflict profile
Conflict Profile

What is your experience with conflict?

discussion questions
Discussion Questions

How might your previous experience managing conflict impact how you respond to conflict in the work place?

What rules about conflict have you learned from your personal, professional, and community life?







Modes of Handling Conflict





two types of conflict
Two Types of Conflict






The Conflict Continuum

Constructive Conflict

Artificial Harmony

Personal Attacks

tools for managing conflict
Tools for ManagingConflict

Increase trust

Mine for conflict and

model acceptance

Engage in healthy debate

Develop ground rules

Improve communication skills


Thomas Crum, The Magic of Conflict

“In a conflict, being willing to change allows you to move from a point of view to a viewing point -- a higher, more expansive place from which you can see both sides.”