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Specialist Clinics Access Policy Implementation. Western Health. Health service: Target processes. The baseline – 7.1 and 9.6. Western Health meets the criteria for the two target processes allocated for presentation. The 2 greatest challenges for Western health – baseline data. Action plan.

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The baseline 7 1 and 9 6
The baseline – 7.1 and 9.6

Western Health meets the criteria for the two target processes allocated for presentation

Action plan
Action plan data

Project leads have been appointed in each area

A quality improvement steering group monitors the milestones for the project plan and reports to the Western Health Best Care – Coordinated Care sub committee.

Gap analysis for all Specialist outpatient clinics has been completed

Action plan continued
Action Plan continued data

Action Plans will now be developed for the target process not being currently met

Referral reports are available within Western Health reporting systems

Challenges data

Additional process – requires additional or reconfiguration of the same administration FTE

Change management

Western Health needs changes to the dictation software to be able to report on targets for communication (10.3 and 11.2)

Without data for 10.3 and 11.2 we do not know what out gap is.

Challenges data

Meeting triage time frames

Clinics that do not run weekly

No back fill for clinics/specialty

Electronic referral and triage

High volume clinics and discharge summaries