From Provider-Centered to Team-Based Care: OUR EXPERIENCE Mary Szecsey, Executive Director

From Provider-Centered to Team-Based Care:OUR EXPERIENCE Mary Szecsey, Executive Director Dana Valley, Clinical Support Manager

Clinical Sites: • Primary Care – Occidental, Guerneville, Sebastopol • Dental and Mental Health Services – Guerneville • Teen Clinic – Forestville • Graton Labor Center Outreach • Forestville Wellness Center Patients 12,990 individuals, 85 % under 200% of poverty level 2012 Budget $10 million 70% patient fees, 30% grants, contracts, fundraising Staff and Providers • 135 employees in seven locations; 107 FTEs • 17 medical providers, 2 dentists, 7 mental health counselors and including .6 FTE psychiatrist

There has to be a better way!

Our Process • Adopted Principles of Care • Define Care Team Roles • EMR (Data) • Patient Empanelment • Workflows • Documentation • Implementation • Training • Sustain

WCHC Principles of Care • Relational • Access • Team based • Comprehensive Primary Care • Adaptable and measurable • Cost effective

Medical Staff Ratios • Provider : MA = 1:1.5 • Provider : RN = 1:1 • Provider : FO = 1: 1.5

Quality Dashboard

Creating a Culture

Changing the way we do business!

Thank you! Mary Szecsey, mszecsey@wchealth.org Dana Valley, dvalley@wchealth.org

From Provider-Centered to Team-Based Care: OUR EXPERIENCE Mary Szecsey, Executive Director

From Provider-Centered to Team-Based Care: OUR EXPERIENCE Mary Szecsey, Executive Director

Presentation Transcript

Executive Team

Team Based Patient-Centered Care: Staffing Matters!

TRANSITION: FROM THE CLINICAL TEAM TO THE EXECUTIVE TEAM

Patient Centered Care: A Team Perspective

Edwina Rogers Executive Director Patient Centered Primary Care Collaborative

Our Experience Contemporary Care

Edwina Rogers Executive Director Patient Centered Primary Care Collaborative

Mary Mayfield, Executive Director

Executive Director*

Report from the Executive Director

Edwina Rogers Executive Director Patient Centered Primary Care Collaborative

Charter Starter – March 4 FAQs Mary Carmichael, Executive Director

Mary Dunne Stewart Executive Director Greater Richmond Fit4Kids

VA Patient-Centered Community Care Primary Care Provider Orientation Webinar

Edwina Rogers Executive Director Patient Centered Primary Care Collaborative

Our Team Teaching Experience

VA Patient-Centered Community Care Provider Orientation Webinar

What’s Next? Advancing Healthcare from Provider-Centered to Patient-Centered to Family-Centered

Mary Lamie, Executive Director

Edwina Rogers Executive Director Patient Centered Primary Care Collaborative

Mary Manning, Executive Director

Evidence-Based Medicine, Person Centered Care, Relationship Centered Care