“Loss Assistance Hotline” Overview - PowerPoint PPT Presentation

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“Loss Assistance Hotline” Overview

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  1. “Loss Assistance Hotline” Overview Accessing “Hotline” “Hotline” Goals Philadelphia Insurance Companies “Hotline” Assistance “Hotline” Description “Hotline” Specialty Products “Hotline” History Related Documents

  2. “Hotline” Goals • To help our policyholders prevent losses associated with D & O, E & O, and EPLI coverages. • To avoid filing a claim or limit the exposure of a claim. • To provide the highest quality of service for our customers. • To educate our policyholders on workplace risk and wrongdoing.

  3. “Hotline” Description • The Loss Assistance Hotline is NOT a loss reporting hotline. • The “Hotline” should only be used PRIOR to making a claim. • 2 FREE hours of legal consultation for each phone or website inquiry with a nationally recognized lawfirm. • Confidentiality is ensured on every inquiry. • A FREE service provided by PIC to all our Specialty Lines policyholders (next page).

  4. “Hotline” Specialty Products • PIC Policyholder Products include: • Lawyers Professional • Accountants Professional • Commercial D & O • Dentists • Non-Profit D & O • Insurance Agents E & O • Miscellaneous E & O • Healthcare Providers

  5. Accessing “Hotline” • 877 Telephone Number: 1-877-742-2201 • Wilson, Elser, Moskowitz, Edelman & Dicker (WEMED) Website: • http://www.wemed.com/pic/ • Philadelphia Insurance Companies Website link: • http://www.phlyins.com/losscontrolhotline.htm • Policyholder MUST know PIC Policy Number (including prefix)


  6. “Hotline” Assistance • Phone calls are monitored by a voice mail system. (checked 2 times per day) • Calls are directly routed to the appropriate WEMED regional office (see attached document for WEMED Office Routing list by state). • E-mails are routed to WEMED office.

  7. “Hotline” Assistance (continued) • Once routed to the correct WEMED office, the callers and e-mailers will be directed to experienced attorneys in each WEMED office based on the product line inquiry. • A WEMED Attorney will return your call within 12 hours of inquiry.

  8. “Hotline” History • Hotline has been in service since January 2000 • Over 2000 inquiries have been fielded by WEMED attorneys. • Over 80% of all inquiries resulted in NO CLAIM. • Positive feedback has already been received from users of the “Hotline”