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Electronic Run Reports

Learn from Joanne LeBrun, the Regional Coordinator at Tri-County EMS, how transitioning to electronic run reports can streamline operations, expedite billing, and enhance patient safety. Explore the benefits, training strategies, involvement of hospitals, time considerations, cautionary steps, formatting tips, and the advantages of electronic reports in improving quality assurance.

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Electronic Run Reports

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  1. Electronic Run Reports Regional Perspective Joanne LeBrun Regional Coordinator – Tri-County EMS

  2. Tri-County EMS • 30 services • 9 are using the system • 3 actively training

  3. Comments I Hear • “I would never go back to paper!” • It is worth the effort.” • “Our bills are paid faster and we receive more money.”

  4. Training • Allow time for training • Created a training plan • Train before you implement • Useful strategy – • 20 reports per provider with QI

  5. Training • Add to EMS Curriculum • Instructor training module for EMS classes

  6. Run Report Manual • Clear definitions • Method to update and disseminate changes • Available before training begins

  7. Involve Hospitals Early • What are their expectations? • How do they want the patient information? • What are they doing now? • How are they using the information now? • Space concerns

  8. Patient Safety • Proper information transfer is key to patient safety • If report won’t be left at hospital – agree in advance what will be left

  9. How Much Time Will It Take? • Study how long it currently takes to properly complete a legible handwritten run report • QI Review • Electronic factors – Keyboarding skills • Interruptions

  10. Features • Frequent flyer lists • Integrated with dispatch • Easy access – web • Tablet PC Pros and Cons

  11. Access to Reports • Who • When • How • Tracking • Locking the form – • prevent changes – allow addendums

  12. Cautions • Avoid “big brother” syndrome

  13. Format • How many pages? • Easy to read and understand • Auto narrative or not?

  14. Things to Consider • Storage, back up, retrieval, archive • If on web – • Capacity – How many at once? • Speed of transfer • Refusals and signing of privacy forms

  15. Advantages • Easy to read • Improved documentation • Calculates report completeness • Need to determine what is “complete” • Acceptable time frame for completing form • Improved/ease of QI

  16. Advantages • Contemporary information • Planning • Feedback • Budgeting • Meeting • Performance • Complaints/concerns

  17. Advantages • More money, faster

  18. Advantages • QI Reports • Trends • Query • Benchmarks

  19. Real Uses • Protocol use and success • Resolve call concern (have facts immediately) • QI notes and email

  20. Regional Uses • QI, Trending, Benchmarking, Resolve Problems • Trauma tracking • Follow up • System status

  21. Future • Ease of QI Reports • What works, what doesn’t • Safe practice • Help identify training needs or protocol changes based on trends • Communication tool

  22. Questions?

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