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Social Development. World Bank Strategic Priorities CEN Annual Meeting Almaty, Kazakhstan May 26-28, 2004. What is Social Development?. Social Development is about progress. Just as “positive” economic growth leads to economic development, positive social change leads to social development.

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Social development l.jpg

Social Development

World Bank Strategic Priorities

CEN Annual Meeting

Almaty, Kazakhstan

May 26-28, 2004


What is social development l.jpg
What is Social Development?

  • Social Development is about progress.

  • Just as “positive” economic growth leads to economic development, positive social change leads to social development


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In 2002 an illiterate woman took part in a CARE program to train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.

  • She got very good at it…

  • How many drugs were supplied to the center?

  • How were given to patients?

  • How many were available?

  • How were staff treating patients?

  • Health staff know that they will be evaluated every six months

  • Ministry takes note of the evaluations

  • Change in performance is dramatic

Drugs delivery was a huge problem throughout Malawi

Complete turnaround in performance of this health center within 6 months when the score card exercise was repeated

An example from Mchinji, Malawi…


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The CARE program was expanded throughout Malawi train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.

  • When the program was being introduced to the Malawi Social Action Fund this illiterate woman was asked to present it

  • Clear

  • Articulate

  • Powerful

An example from Mchinji, Malawi…


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Cohesion train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.: Strengthening community fabric so that members can work together

The village in Mchinji worked together to solve problem

Accountability: Developing ways for people to

exercise voice to authorities

An illiterate woman gave voice to community

Principles in Action…

Inclusion: Putting people at center of development Involved an illiterate woman in Mchinji


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A village train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.

A district

A national program

The World?

Principles in Action…

  • One illiterate woman


How does the world bank support social development l.jpg
How Does the World Bank train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.Support Social Development?

  • Business Lines

    • Social analysis

    • Participation & Civic Engagement

    • Community Driven Development

    • Conflict Prevention & Reconstruction

    • Social Safeguards


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Social Development Works… train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.

  • Review from World Bank external evaluation department shows that attention to social dimensions makes projects work better


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Social Development Strategy train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.

  • Regional business strategies – first half 2004

  • External consultations – first half 2004

    • Consolidate, disseminate feedback

  • Finalize Bank-wide business strategy

    • third quarter 2004

  • Dissemination after final Executive Directors’ endorsement - possibly late 2004


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With Your Help…. train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.

  • We can do more…

  • We can do better…

  • We can accelerate our efforts…

    We look forward to your feedback…


Resources l.jpg
Resources train communities how to monitor health services using a community score card: keeping track of drug supplies, and assessing the quality of service by staff.

  • www.worldbank.org/socialdevelopment