Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Commissioners’ Responsibility… Everything Administrator’s Responsibility… Everything that goes wrong
Administrator’s Responsibilities for Governance • Frequently “Errors of Omission” • Current Commissioners • Orientation • Annual Evaluation • Development/Education Plan • Budget
Administrator’s Responsibilities for Governance • Future Commissioners • Structure for Engagement (Identification) • Process for Recruitment
Administrator’s Responsibilities for Governance • Ongoing Commissioner “Management” • Information In (Balance of Extremes) • Information Out (Accuracy and Consistency)
Administrator’s Responsibilities for Governance • Does the Board of Commissioners Provide Value to the Organization?
Commissioners’ Responsibility for Management • Frequently “Errors of Commission” • Arbitrary Boundaries Between Governance and Management • Potential for Conflict is Tremendous
Commissioners’ Responsibility for Management • Hold Administration Accountable for Meaningful, Global Information • Financial • Customer (satisfaction and value) • Internal Processes (clinical and service quality) • Learning and Growth (workforce measures, strategic alignment)
Commissioners’ Responsibility for Management • Often Good Intentions, eg. Soliciting Public or Staff Input • But Taking to an Extreme • Violating “Chain of Command”
Commissioners’ Responsibility for Management • Performance Improvement Zeal • Infuse Themselves into the Process • Creating Implied Commitment
Administrator’s Responsibilities for Governance Rules of Thumb for Administrators: • Never take the Board for granted • Take responsibility for helping the Board provide value • Assist the Board to hold themselves accountable for their performance
Commissioners’ Responsibility for Management Rules of Thumb for Boards: • Hire the best Administrator • Hold him/her accountable for providing balanced, meaningful data • Keep him/her engaged