UCL Services System version 1.1

1. UCL Services System version 1.1

2. Services System • What is it? • Summary of changes • Usage statistics • Screenshots

3. What is the Services System • Request and revoke services for existing Staff and Visitors • Replace current paper processes • Cross-departmental working • Record Visitors to UCL • Record personal information, name, address • Assign UPI • Duration • Request services for visitors

4. Planned changes • New opening form • Summary information • Launch to either Service request or Create Visitor • Change to colour • Modification to request service form, services listed in a hierarchy

5. 18 Service Requests 15 for IS accounts and WTS 2 for charged computer accounts 1 for email forwarding 43 Visitor records 6 Anatomy 2 Medicine 2 Mental Health Sciences 4 Primary Care 1 Human Resources 4 Earth Sciences 24 School of Public Policy Summary of usage statistics since 24 March 2006

6. Usage Statistics • Departments registered but no records created: • Management Systems • Electronic and Electrical Engineering

7. Usage statistics continued…

8. New Opening form • Summary information • People organised by • Service Requests • Visitors • Visits • Staff • Student • Sort on any field

9. Active Visitors • Visitors to department • Create new visitor • Update visitor details • Request services for the visitor

10. Search screen, new layout

11. Assign Service • Services • telephone • ID Card • Computer account • Library • Drop down list confusing to use • Now changed

12. New assign service

13. Revoke Service • Service Details • Revoke Service • Reason • Sent to service provider

14. Create Visitor • Person details • Assign UPI • Contact details • Visitor record • Assign visitor role

15. Visitor Role and Service Entitlement

16. Plan