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Improving Transit Services in Lake County Through Transportation Network Company Pilot Program

A pilot program in Lake County aims to enhance transit services by supplementing the existing paratransit program, offering same-day, evening, and weekend transit services. Key goals include reducing customer wait and travel times, trip costs, and enhancing on-time performance and customer satisfaction. The project involves partnering with Transportation Network Companies (TNCs) to provide flexible on-demand transit options, enhancing connectivity and accessibility for residents. Timelines for project implementation and status updates are detailed, highlighting the ongoing progress towards achieving these transportation goals.

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Improving Transit Services in Lake County Through Transportation Network Company Pilot Program

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  1. TRANSPORTATION NETWORK COMPANY PILOT PROGRAM April 23, 2024

  2. FACTS Lake County: 1,157 Square Miles 18.9% Water North to South = 65 Miles LakeXpress: Monday to Friday, 6a-7p Lake County Connection: Monday to Friday, 6a-7p Saturday, Dialysis Only

  3. SYSTEMWIDE CONCERNS Lake County Residents Fixed Route Customers No Evening Transit Services Hourly Headways • • No Weekend Transit Services Lack of Connectivity • • 30-Minute Average Work Commute First/Last Mile • • Travel Time • Lake County Transit Increased Paratransit Trips Paratransit Customers • Increased Expenses No Same Services • • Lack of Bus Operators No Same Day Changes • • Lack of Transit Network On-Time Performance Levels • • Travel Time •

  4. PROJECT GOALS Supplement Paratransit Program • Provide Eligible Paratransit Customers with Options • Same Day Service • Evening Transit Services • Weekend Transit Services • Reduced Customer Wait Time • Reduced Customer Travel Time • Reduced Trip Costs • Increased On-Time Performance • Increased Customer Satisfaction •

  5. OBVIOUS SOLUTIONS • Hire More Operators and Staff • Buy More Buses • Print More Money

  6. TRANSPORTATION NETWORK COMPANIES Apply & Receive ISD Grant Funding • Contract with TNCs • Develop Policies, Procedures, Marketing, and Promotional Items • Customers “Opt-In” to the Program • LCT Authorizes the Customer • Customer Downloads App and Registers • Customer Makes Reservation / Confirms Fare • Customer Takes Trip • TNC Invoices LCT • Evaluate the Project for Continuation / Enhancement •

  7. TIMELINES Action Planned Actual CTD Approves ISD Award Recommendations < 07/01/2023 08/28/2023 “Authorization to Accept Grant Award” 08/2023 10/24/2023 Grant Execution 09/2023 11/29/2023 Procurement Process / Discussions 09/2023 09/2023 to Present Project Policy & Procedure Development / Marketing 09/2023 Pending Contract Project Start Date 10/01/2023 Pending Contract

  8. CURRENT STATUS • Contracting • Policies, Procedures, Marketing • Enrolling (Opting-In) Eligible Customers • Service Provision

  9. MOVING FORWARD Implement Year One Pilot Project Apply for Year Two Pilot Project Funding Share Lessons Learned • • • o Develop Project Outline (Living Document) o Start the Procurement Process EARLY ITB? • RFP? • Piggybacking? o Year One – Plan for less than 12-months of operating o Project Size • Trip Volume • Available Project Funding •

  10. QUESTIONS? Bill Hearndon Bill.Hearndon@LakeCountyFL.gov (352) 323-5733

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