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TLC Online – A Case Study Personal. Flexible. Trusted.

TLC Online – A Case Study Personal. Flexible. Trusted. Renee Harness Managing Partner Third Eye Leadership. Donna Hirsch 2VP Organizational Development Trustmark Companies. Agenda. Trustmark Companies.

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TLC Online – A Case Study Personal. Flexible. Trusted.

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  1. TLC Online – A Case StudyPersonal. Flexible. Trusted. Renee Harness Managing Partner Third Eye Leadership Donna Hirsch 2VP Organizational Development Trustmark Companies

  2. Agenda

  3. Trustmark Companies • Trustmark provides valuable employee benefits, expert administrative services, and integrated health promotion and fitness management solutions designed to protect people from the financial impact of illness or injury, improve health, and ease navigation of the healthcare system. • Voluntary Benefit Solutions - flexible, service-driven organization committed to providing payroll-deducted benefits, including life, disability, accident and critical illness coverage. • CoreSource - benefit administration and health management services to self-funded employers, state high-risk pools, public retiree plans & others. • Employer Medical - flexible employee benefits backed by true, personal service to small and midsize employers. • HealthFitness - award-winning provider of integrated health promotion and fitness management solutions. • Health Contact Partners - URAC-accredited health call center specializing in personalized health information and support.

  4. Trustmark Companies • 97 years in business • 2,900 full-time & 3,300 part-time employees • More than 25 offices (5+ ees) nationwide • More than 2 million policies in force • 300+ Health & Fitness Management Clients • $1.7 billion in total assets • Rated A- (Strong) by Fitch Ratings and A- (Excellent) by A.M. Best

  5. Third Eye Leadership • Created by Master Facilitators Jo Bell & Renee Harness • Focus on Long-Term Implementation and Change through LPI, Coaching & Workshop Experiences • Co-Authors: The Leadership Challenge LPI Action Cards & The Leadership Challenge Values Cards Facilitator Guides

  6. Development of TLC eLearningPersonal. Flexible. Trusted.

  7. Development of eLearning

  8. The Leadership Challenge eLearning Product • 7 Modules • Orienteering • Model The Way • Inspire a Shared Vision • Challenge The Process • Enable Others to Act • Encourage The Heart • Committing • Printable Worksheets • Additional Resources

  9. Trustmark Case StudyPersonal. Flexible. Trusted.

  10. History of TLC at Trustmark

  11. Strategic Implementation of TLC

  12. Strategic Implementation of TLC

  13. Trustmark’s eLearning Implementation Plan • Audience: supervisor • Requirements: • Participant’s manager must have completed TLC workshop • Manager agrees to participation • Process: • Receives invitation detailing expectations • Completes all modules in 3 weeks • Completes an evaluation • Attends one hour webinar debriefing elearning • Completes a development plan • Discusses development plan with manager • Submits copy of development plan to HR for follow-up

  14. Trustmark’s eLearning Implementation Plan

  15. Trustmark’s eLearning Webinar Objectives

  16. Trustmark Development Plan • Part 1 – Your Learning • Most successful practice • Develop practice • Business challenge • Part 2 – ?’s for Manager • Part 3 –Development Plan • Business challenge • Practice to focus on • Why • What • Help from manager

  17. Pilot Results - Overall

  18. To what extent did your knowledge increase?

  19. Rate the Quality of the Components

  20. What is the Value to Your Job?

  21. Duration of the Session

  22. Revised Trustmark Implementation • Receives invitation detailing expectations • Receives information on how to obtain a copy of the book • Receives list of other participants to create learning community • Completes modules all modules within three weeks • Attends one hour webinar • Completes a development plan • Completes an evaluation • Discusses development plan with manager • Submits copy of development plan to HR for follow-up

  23. eLearning Product ImplementationOptionsPersonal. Flexible. Trusted.

  24. The eLearning Package

  25. Potential eLearning Utilization Options • Introduce The Leadership Challenge® to your organization • Pre-Work for The Leadership Challenge Workshop® • Pairing The Leadership Challenge Workshop® for Senior Leaders, with eLearning for Individual Contributors and/or Supervisors • Pairing eLearning with the Leadership Practices Inventory®

  26. Your Scenarios?

  27. The Details

  28. Q&APersonal. Flexible. Trusted.

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