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Customising public information on the Internet

Explore how modern technology helps present public information in a user-friendly way on the Internet, addressing fragmented data for ordinary citizens.

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Customising public information on the Internet

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  1. Customising public information on the Internet By Ivar Solheim and Per Myrseth Norwegian Computing Center www.nr.no ivar.solheim@nr.no per.myrseth@nr.no Slide 1

  2. The challenge We have made two Internet based solutions offering customised information about life situations and topics We use modern information technology to collect, categorise and display customised information and making it navigable according to the receivers need Problem to solve: Public information on the Internet meant for ordinary citizens is often presented and located in a fragmented and bureaucratic way. Slide 2

  3. Main concept WEB Citizen Agency centred information Agency 1 Agency 2 Agency 3 Reference book service Agency 4 Information on a life situation Agency 5 Agency 6 Examples of life situations: Getting unemployed Getting married Being pregnant Agency 7 Slide 3

  4. The Norwegian context High Internet penetration (app. 33% users Nov. 98). All government bodies (central, regional and local government) have their own web sites. Very few public inter agency Internet services Political climate for development of Internet-based ”comprehensive” and more ”customised” services. Slide 4

  5. Loading and categorising information Categorising information sources Loading information sources Manual operation Manual operation LivsIT Manual operation, use of metadata Automatic by use of search engine Mørelosen Automatic by use of search engine Automatic by use of meta- data and pattern recognition Next generation Slide 5

  6. A new type of citizen oriented service Building two networks, technical and organisational A major challenge: commitment for supplying information from administrative bodies Reuse of already published information The information supplier is responsible for information quality Decrease need for manpower to establish and maintain these kinds of services. Experiences Slide 6

  7. References and URL’s livsit.nr.no LivsIT www.morelosen.org Mørelosen www.si.dep.no/english/ Norwegian Central Information Service www.nr.no Norwegian Computing Center Slide 7

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