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Analyzing Digital Training Cases and Norms for Quality in Digital Learning Services

This report by Pei-Jung Pan under Prof. Kuo-En Chang discusses the spirit and objectives behind setting quality standards for digital learning services, applicable to organizational and service entities.

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Analyzing Digital Training Cases and Norms for Quality in Digital Learning Services

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  1. 數位訓練個案分析數位學習服務品質規範 報告人：潘霈榕 指導教授：張國恩 2007.1.4

  2. Question 1 • 數位學習服務品質規範訂定的精神與宗旨為何？適用對象為何？

  3. 數位學習服務品質規範訂定之精神與宗旨： 三個面向 和 八項規範 適用對象：應用組織與服務組織

  4. Question 2 • 數位學習服務品質規範中「應用組織」與「服務組織」之主要區別為何？在認證的要求上有何不同？有哪些廠商或企業屬於應用組織，哪些屬於服務組織？請分別舉例說明。

  5. 應用組織 v.s. 服務組織 參考資料：http://www.elearn.org.tw/ePark/quality/ServiceCertificate

  6. 應用組織 v.s.服務組織(1) • 本規範要求「應用組織」須滿足A級認證以上，而提供數位學習服務之「服務組織」只能申請「課程服務品質認證」與「學程服務品質認證」，且必須滿足AA級認證以上。

  7. Question 3 • 請依你所知將數位學習服務品質進 行分類，並指出哪些形式的數位學習服務申請數位學習品質認證時可能會有問題？如何改善？

  8. Problems and Solutions

  9. Reference • http://www.elearn.org.tw/ePark/ (數位學習網路科學園區) • http://www.elq.org.tw/download/think/servThink.pdf

  10. Thank you!

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