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Understanding Teams, Communication, Conflict, and Negotiation in Organizations

This comprehensive guide explores the essential roles and dynamics of teams in organizations, including why individuals join teams, the variety of team types, and the impacts of optimal team size and groupthink. It delves into effective communication processes, barriers to communication, and the influence of the grapevine. Additionally, it addresses different perspectives on conflict, strategies for resolution, and the nuances of negotiation including types of bargaining and stages of negotiation. Enhance your understanding of these critical business concepts.

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Understanding Teams, Communication, Conflict, and Negotiation in Organizations

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Presentation Transcript

  1. Some Quick Notes Why do we need teams? Why do people join teams? What are the types of teams? Effects? Optimal Size? Group think, group shift, escalation of commitment? Managerial Grid What does Fielder say about leaders?

  2. Some Quick Notes Charismatic and Visionary Leadership are not leaders of… What do all the decision making models have in common? Courses of Action…

  3. Chapter 11Communication

  4. The Communication Process

  5. What are some barriers to communication? Unfamiliar Language Improper Timing Noise and Distractions in the Environment Attitude Differences between People Relationship b/t Sender and Receiver Filtering Selective Perception

  6. What are the forms of communication within an organization? Lateral Upward Downward Outside

  7. Grapevine and Rumors • What is the grapevine? • What percentage of information transimitted on the grapevine is true? • What are the characteristics of Rumors? • Appears to be important • Creates Anxiety • Ambiguity • Look at the Ten Commandments of Good Communication

  8. Chapter 12Conflict

  9. Differing Views of Conflict • Traditionalist • conflicts should be avoided • Human Relations • natural part of life, and people need to learn how to resolve them • Interactionist • positive and lead to innovation and change • When is conflict dysfunctional?

  10. Strategies for Handling Conflict

  11. When Conflict Cannot be Resolved • Conciliation • keeping both sides talking • Fact finding • getting the facts of the conflict • Fact finding with recommendations • getting the fact and offering a solution • Mediation • making suggestions for a solution • Arbitration • making the final decision for the parties involved

  12. Chapter 13Negotiation

  13. 4 Kinds of Bargaining Distributive Integrative Attitudinal Structuring Intraorganizational Bargaining

  14. 3 Stages of Negotiation Preparation Action Settle on the Details

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