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Municipal Gas Authority of Georgia. Member Services Member evaluations 2011 Borough of Chambersburg. Member Evaluations. General Information Member: Chambersburg Main Contact: John Leary Pipeline: Texas Eastern Region: Southern Service Area: Franklin County .

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Municipal gas authority of georgia

Municipal Gas Authority of Georgia

Member Services

Member evaluations

2011

Borough of Chambersburg


Member evaluations
Member Evaluations

General Information

Member: Chambersburg

Main Contact: John Leary

Pipeline: Texas Eastern

Region: Southern

Service Area: Franklin County


Member evaluations1
Member Evaluations

Vital Signs - Customers

  • Total Customers: 5,297

    - Residential 4,448

    - Commercial 824

    - AG 0

    - Firm Industrial 6

    - Interruptible 19

  • Total Gas Services: 5,477

  • Total Inactive Services: 180

  • Inactive Services / Active Services 3%

  • Gas Customers / Water Customers 62%


Member evaluations2
Member Evaluations

Vital Signs – Annual Throughput & Sales

  • 2010 Annual Throughput: 972,816 Mcf / Yr.

  • 2010 Annual Sales: 972,816 Mcf / Yr.

    - Residential 292,591 Mcf / Yr.

    - Commercial 289,878 Mcf / Yr.

    - AG & Firm Industrial 58,427 Mcf / Yr.

    - Interruptible 331,920 Mcf / Yr.

  • Residential (use per customer) – 65.8 Mcf

  • Commercial (use per customer) - 352 Mcf


Member evaluations3
Member Evaluations

Vital Signs – Financials

0607080910

Annual margin

(000’s) - - - -$2,470

Return check

(000’s) $119 213 245 271 248

Transfers (GF)

(000’s) - - $350 365 375


Member evaluations4
Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas


Member evaluations5
Member Evaluations

Standard Services Delivery

Budget Forecast: No

Retail Tracker: No

Industrial Billing Rate Notices (#): Yes

Rate Study: Yes

Marketing Program: Yes

Communication Services: Yes


Member evaluations6
Member Evaluations

Current Projects

  • Providing invoices for the power plants

  • Assisting in the implementation of Main Street Energy Efficiency Financing Program

  • Providing materials for their customer service events

  • Reviewing TETCO Pipeline contracts and making recommendations


Member evaluations7
Member Evaluations

Future Opportunities

  • Interest expressed in a fuel oil conversion program

  • Interest expressed in exploring Pennsylvania shale gas opportunities for the supply portfolio

  • Potential (?) NGV opportunity / UTD R&D field test


Member evaluations8
Member Evaluations

Issues / Concerns

  • Due to distance - to what extent MS is able to increase engagement levels?

  • Leverage APGA meeting opportunities to discuss Chambersburg initiatives


Member evaluations9
Member Evaluations

Engagement Level Measurement

  • Gas Authority Engagement Level

    - SRCS - PACE

    - Hedge Program - Regional Meetings

    - AMM - Budget Forecast

    - Rate Trackers - Communications

  • Marketing & Sales Engagement Level

    - Financing Program (MS) - Rebate Program

    - Effective Network - Print Ads

    - Radio Advertising - TV Advertising

    - Website Advertising - Sales Champion


Member evaluations10
Member Evaluations

Gas Authority Engagement Level

  • SRCS

  • PACE

  • Hedge Program

  • Regional Meetings

  • AMM

  • Budget Forecast

  • Rate Trackers (Retail / Industrial)

  • Communications


Member evaluations11
Member Evaluations

Marketing & Sales Engagement Level

  • Main Street Financing Program

  • Rebate / Incentive Program

  • Effective Appliance / Sales Network

  • Print Ads – Brochures, Etc.

  • Radio Advertising

  • TV Advertising

  • Website Advertising

  • Sales Champion