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Be An Effective Manager. Understand the role of the manager and skills needed to operate effectively within a management team. Management Roles. Policies and Procedures.

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be an effective manager

Be An Effective Manager

Understand the role of the manager and skills needed to operate effectively within a management team.

policies and procedures
Policies and Procedures
  • The manager’s role is to create the policies and procedures of the business and then be responsible to enforce those policies and procedures.
  • Policies and procedures ensure that the business operates smoothly and profitably. They also add structure to the employees’ jobs by providing guidelines and rules to follow.
administrative tasks
Administrative Tasks
  • Manager’s responsibilities include
    • Keeping employee records
      • Hiring Documentation
      • Disciplinary Write-Ups
      • Evaluation Forms
    • Creating Schedules
    • Maintaining Financial Documents
    • Be in charge of opening and closing procedures
An effective manager will have the following skills
    • Technical Skills
    • Administrative Skills
      • Planning and Controlling
        • Planning – determining what needs to be done and how it will be done
        • Controlling – the process of comparing the plan to the actual results
      • Problem Solving
    • Interpersonal Skills
organizational structure
Organizational Structure
  • Organizational structure – outlines the chain of command, and it should answer all questions regarding responsibility
    • Vertical organization – managers report to higher levels of management and filter work down to employees within specific departments
      • Top managers – people who have the most responsibility within the company
      • Middle managers – people who ensure that the decisions made by the top management are carried out
      • Supervisory managers – people who assign the work duties and directly supervise the employees
Horizontal Organizations – known as self-managing organizations
    • Employees work in teams that manage themselves
    • Decisions are made based on the customer – not on the directives of management
management positions
Management Positions
  • Store Manager – a member of top management who makes decisions about how the business should be run
  • Operations Manager – a middle manager who deals with the day-to-day operations of the business including scheduling, opening and closing procedures, and cash register operations
  • Merchandise Manager – responsible for the merchandise mix offered in the store
  • Sales Promotions Manager – responsible for developing and implementing sales promotions within the store
  • Controller – finance manager who maintains careful financial records