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NI Best Practice Scheme 24 th January 2008

NI Best Practice Scheme 24 th January 2008. Transforming the frontline to online Patricia Montgomery Registrar of Titles and CEO. Executive Agency within DFP Headed by Chief Executive/Registrar of Titles The Agency requires an annual budget of £10m Net DRC financial regime.

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NI Best Practice Scheme 24 th January 2008

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  1. NI Best Practice Scheme 24th January 2008

  2. Transforming the frontline to online Patricia Montgomery Registrar of Titles and CEO

  3. Executive Agency within DFP • Headed by Chief Executive/Registrar of Titles • The Agency requires an annual budget of £10m • Net DRC financial regime

  4. The Land Registry Statutory Charges Registry Registry of Deeds Registered Propertiesin Northern Ireland 25,000 Paper Maps 450,000 Paper Folios Details of Statutes & boundaries areas of scientific interest etc 18,000 Paper Charge Sheets 5,000 Paper maps Unregistered properties in Northern Ireland Paper priority of deeds of sale Recorded 800,000 Paper Memorials Land Registers of Northern Ireland

  5. Paper, paper, paper

  6. One Step Processing

  7. Business transformation of LRNI After Before • Technology platform to meet demand and sustain growth • Little to no use of technology • No security or back up • Disaster recovery site & plans • Not paper-less but less paper • Paper centred • Reduced storage costs, increased throughput year on year • Escalating internal costs • New and more customers with different requirements • Business led approach to service offerings • Limited accessibility to information - folios & maps • LandWeb direct - online direct access service

  8. DIPIS • Digital • Image • Processing • Intake • Service

  9. LandWebDirect Key Features – Direct Access Service via the Internet • Customer led approach to delivery of LWD • Online viewing of Land Registry folios and maps • Online viewing of Registry of Deeds memorials • Owner name searches • Authentication via Government Gateway • Automatic electronic delivery of uncertified copy folio’s, maps and memorials • Payment via different mechanisms e.g. Credit Card, Suspense accounts, Counter transactions • System reporting

  10. Registration Transactions

  11. LandWebDirect user activity 2002 - 2007

  12. Customer Base Pre-LandWebDirect Post LandWebDirect

  13. On-site Customer Services

  14. Transformation of Customer Services Area Before!!

  15. After!!

  16. Training and Development Unit

  17. E Registration Project Scope of Project • Stage 1–Electronic input, form creation, transaction selection and application submission using “wizard” approach • Stage 2 –E-signatures/Authentication Inter-solicitor workflow • Stage 3 –Full electronic submission with “Tell me don’t show me”

  18. E-forms submitted electronically via LWD Buyer’s solicitor accesses LWD to create form Paper documents posted to LRNI E-forms and paper reconciled – date of registration set Send to seller’s solicitor for signing Print Stage 1 Proposed workflow LandWeb Direct (LWD)

  19. Completed Application submitted electronically Information sent to seller’s solicitor via LWD Information returned to buyers solicitor via LWD Future Stages LandWeb Direct (LWD) Buyer’s solicitor accesses LWD to input transaction information

  20. The Future: E-Training – 3 year project, completion 2009 E-Registration – pilot commenced E-Payment – Mid – 2008 E-Signature – Mid – 2008 Direct public access

  21. “LRNI has been faced with a period of sustained growth in the demand for its services and it has responded positively by embracing modern, technical solutions to deliver an approach which is innovative and wholly customer focussed. I believe this typifies what Government should be striving to achieve in all our dealings with the public.” David Hanson, MP, Finance Minister 2006

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