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Service New South Wales - PowerPoint PPT Presentation

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Service New South Wales

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  1. Service New South Wales • Enabling mobility & social collaboration Build a single service entity with integrated online, phone, and in-person options through which residents could access government services. • Developed a strategic plan for new service centers that includes desktop and mobile apps and integration with head office • Adopted cloud-based Office 365 • “The drivers were around mobility, collaboration, productivity, and having email and other office applications available on mobile devices. We wanted to maximize the flexibility of the office.” • — Jacqui McPherson, CIO, Service New South Wales • Optimizes service delivery with cloud-based service centers Results • Increased productivity and customer satisfaction • Fast, deployment: first major rollout within three weeks • In-depth training on productivity tools and collaboration • Proactive prevention of risk Engage