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Learn how dialogue can resolve conflicts and foster cooperation in this insightful book by Daniel Yankelovich. Discover practical strategies to navigate challenging interactions and build productive relationships. This resource is a valuable guide for enhancing communication skills in various settings.
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Fuente: Yankelovich, Daniel. TheMagic of Dialogue: transformingConflictintoCooperationNew York.(1999). Ed. Simon &Shcuster. Rockefeller Center. Capítulo 2 pág. 39.