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Electronic Identity Card: Visions, Challenges and realisations. eID: the gate to Flemish e-government. Geert Mareels, project leader e-government, Co-ordination Cell Flemish e-Government (CORVE) Tel: +32 2 553 00 29 – Fax: +32 2 553 55 36 – E-mail: geert.mareels@azf.vlaanderen.be

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eid the gate to flemish e government

Electronic Identity Card: Visions, Challenges and realisations

eID: the gate toFlemish e-government

Geert Mareels, project leader e-government, Co-ordination Cell Flemish e-Government (CORVE)

Tel: +32 2 553 00 29– Fax: +32 2553 55 36 – E-mail: geert.mareels@azf.vlaanderen.be

Boudewijngebouw 6B43, Boudewijnlaan 30, B-1000 Brussels, Belgium

eid the gate to flemish e government1
eID: the gate to Flemish e-government
  • The 5 principles of Flemish e-government
  • What the customer expects from us
  • What we are planning to do
  • eID = key to the secure government access door
  • How the eID can be used
  • Example of eID use: E-regeren
the 5 principles of flemish e government
The 5 principles of Flemish e-government
  • Accessible = “we lower the barriers as much as possible”
    • Right-channel access, affordable use
  • User-centered = “we listen as best as possible to you”
    • Ask beforehand, measure afterwards
    • Readable information, useful services
  • Simplified = “we ask as little as possible more than once”
    • Once-only data collection, multiple data usage
    • Streamlined processing, pro-active service offering
  • Integrated = “we work together as closely as possible”
    • Sharing data, integrating applications
    • Shared data sources & essential services
  • Secured = “we manage & protect your data as best as we can”
    • Respect for privacy, right to know how it’s used, safe from abuse
what the customer expects from government
What the customer expects from government

Accessible

User-centered

Simplified

Integrated

Secured

lessexpectations from

government customer

what government has to do for its customers
What government has to do for its customers

Accessible

User-centered

Simplified

Integrated

Secured

moreefforts by

government

front office is only the tip of the iceberg
Front-office is only the tip of the iceberg

FRONT-OFFICE

Accessible

User-centered

BACK-OFFICE

Simplified

Integrated

Secured

what we are planning to do
What we are planning to do
  • Financing shared essential services
    • government integration platform (VSB - Vlaamse Service Bus)
    • authentic government data sources (VKBO and VKBP - kruispuntbanken)
    • secure government access door (ACM - Access Control Management)
    • (centralized electronic forms service / electronic payments service)
  • Providing appropriate support for the constructionand use of the shared essential services
    • setting up the necessary co-operation platforms
      • workgroups on data exchange standards, integration competence cell
    • launching accompanying programs: MAGDA and KANDA
  • Co-financing Vlaamse Integratie Projecten (VIP)
    • contribute to the overall goals of Flemish e-government
    • make good use of the shared essential services
what we are planning to do now
What we are planning to do: now

FEDERALGOVERNMENT

MVG

VOI’s

LOCAL

GOVERNMENT

Flemish

portal

own

website

own

website

own

website

own

website

own

website

own

website

UME

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

information

services

information

services

information

services

information

services

information

services

information

services

information

services

information

services

information

services

KSZ

RR

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

KBO

what we are planning to do later
What we are planning to do: later

FEDERALGOVERNMENT

FLEMISH

MINISTRIES

FLEMISH

IVA’s Rp & EVA’s

LOCAL

GOVERNMENT

ACM

PKI

Flemish

portal

own

website

own

website

own

website

own

website

own

website

own

website

UME

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

information

services

information

services

information

services

information

services

information

services

information

services

information

services

information

services

information

services

KSZ

RR

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

KBO

VSB

VKBO

VKBP

what we are planning to do later1
What we are planning to do: later

FEDERALGOVERNMENT

FLEMISH

MINISTRIES

FLEMISH

IVA’s Rp & EVA’s

LOCAL

GOVERNMENT

ACM

PKI

Flemish

portal

own

website

own

website

own

website

own

website

own

website

own

website

UME

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

front-

office

information

services

information

services

information

services

information

services

information

services

information

services

information

services

information

services

information

services

KSZ

RR

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

back-

office

KBO

VSB

VKBO

VKBP

accessing authentic government data sources
Accessing authentic government data sources

CRAB (AGIV)

KBO

RR

KSZ

authentic data sources

(federal social security)

authentic data sources

(regional policy domainEWBL)

authentic data sources

(regional policy domain WVC)

VKBO

VKBP

VSB

Flemishgovernment entities

secure government access door acm
Secure government access door (ACM)
  • Takes care of:
    • authentication
      • offer the user the possibility to prove who he/she really is
    • identification
      • find out about the user who he/she really is
    • authorisation through identity management
      • access: give the user access to certain information & services
      • use: allow the user to do something with that information & those services
    • single sign-on + personalisation
      • give the user access to multiple information & services by authenticatinghimself/herself only once + adapting the available offer to his/her profile
  • E-government information sources and services
    • avoid the cost of building own secure access door
    • are prepared for future technological evolutions
secure government access door acm1
Secure government access door (ACM)

6. If authentication OK,

receive identity data: rijksregisternummer (RRN)

5. Send authentication data

username+ password

2. Authenticate user at security level X

7. Have authenticated user, here are his/her identity data

federal token

1. Log in on website to gain access to

Information or service

3. Choose authentication method and identify yourself

federal eID

8. Please come in

4. Give authentication data

federal eID

+ biometry

federal authentication

and identity data

Flemish

government website

ACM

secure government access door acm2
Secure government access door (ACM)
  • Advantages:
    • reliable authentication and identification of the government customer
    • all the problems of authentication and identity management, i.e.
      • physically delivering the federal token / electronic identity card (eID)
      • providing a helpdesk for solving user problems during delivery or use
      • eID: management of the electronic certificates (validation / revocation)

are “outsourced” to the federal government

  • Disadvantages:
    • citizen needs to have a federal token or eID to get in
    • the application being accessed needs to have the legal authorisation to use the rijksregisternummer (RRN), i.e. comply with privacy rules
      • get permission, appoint security consultant, get legally covered, …
    • the application being accessed needs to be capable of using the RRN, i.e. the RRN has to be used as the unique identifying key
how the eid can be used by citizens
How the eID can be used by citizens
  • What will become possible?
    • building e-government applications that require a secure access and that need to know and be able to use the identity of the citizen
    • both inside the Flemish portalas on Flemish governmentwebsites outside the portal
  • Examples:
    • applying on-line for DNA-cheques without prior paper-based registration procedure
    • applying on-line for study support by parent or students
how the eid can be used by civil servants
How the eID can be used by civil servants
  • What will become possible?
    • provide selective access to information and services
      • based on the roles or theproperties of the civil servant
      • requires identity management
    • know and be able to use the identity of the civil servant
    • both inside the Flemish portalas on Flemish governmentwebsites outside the portal
  • Examples:
    • offer Vlimpers as a HRM tool to external IVA’s and EVA’s
    • provide TGV as internal phone directory to civil servants from external IVA’s and EVA’s
how the eid can be used by user groups
How the eID can be used by user groups
  • What will become possible?
    • provide selective access to information and services
      • based on the roles or theproperties of the specific user
      • requires identity management
    • know and be able to use the identity of the user
    • both inside the Flemish portalas on Flemish governmentwebsites outside the portal
  • Examples:
    • make Vaccinnet accessible toall Flemish pediatricians
    • make the Mest TransportInternet Loket accessibleto all Flemish farmers
e regeren preparation government agenda
E-regeren: preparation government agenda

Legistic advice

Council of State

Draft memo for

government

E-regeren

Server

I.F.

Draft

Legistic advice

C.o.S

SERV

I.F.

SERV

Budget

Budget

consultations and negotiations
Consultations and negotiations

E-regeren

Server

E-regeren

Server

Draft

Legistic advice

C.o.S

I.F.

SERV

  • Consultations
  • Negotiations

Budget

Draft

C.o.S

I.F.

SERV

Budget

negotiations
Negotiations

E-regeren

Server

Draft

C.o.S

Final.

IKW

I.F.

SERV

Budget

agenda archiving
Agenda & Archiving

Minister-President

Digital signing with EID

C.o.S

Chancellery

Final.

SERV

Archive

Documents & Minutes

I.F.

Budget

Flemish government

government parliament
Government & Parliament

Flemish parliament

Flemish government

Digital signature enables saving paper (and money)…

…at least when there is some discipline when it comes to printing

to boldly go
..to boldly go…

EID makes things possible :

  • We know the identity of the people talking to us
    • We can provide them with sensitive information
    • We can allow them inside our data and applications
    • We can define their roles as citizens, civil servants, lawyers, doctors, accountants…
  • Citizens can allow us to collect data for them
  • Citizens can digitally sign documents and applications

Do we really want the government to use data mining ? For our “rights” only, or also for our “civic duties”?

where no man has gone before
…where no man has gone before
  • Our wish list
    • Solve the remaining problems with the distribution of the EID’s
      • Antwerp
      • Activitation of the certificates
    • Out of the box use of EID in email, office software, …
    • Co-signing with 2 EID’s or more
    • Can a child get or give acces to the family composition of his parents?
    • EID’s for foreigners and for Belgians living abroad