Conquering the Digital Divide “The Role of Storytelling & Computer Networks in

1. 1 0 1 1 0 Conquering the Digital Divide“The Role of Storytelling & Computer Networks in Knowledge Management” 1 1 1 0 1 1 Presented by: Terrence Gargiulo 0

2. SESSION OUTLINE: • Ice Breaker – “Name Story” • Nine Key Assumptions • Eliciting Stories • Extracting Knowledge from Stories • Demo • Interactive Exercise • Leveraging Computer Networks • Wrap-Up - Drawing Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

3. Name Story ICE BREAKER…. (Time Allotment 5-10 Minutes) Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

4. Debrief Ice Breaker Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

5. NINE KEY ASSUMPTIONS“To Conquer the Digital Divide” Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

6. 1 0 1 1 0 • Stories are fundamental to how we communicate, • learn, and think. 1 1 1 0 1 1 0

7. 1 0 1 1 0 2. Knowledge is power so the dissemination of knowledge is empowerment. 1 1 1 0 1 1 0

8. 1 0 1 1 0 3. A lot of knowledge is in the form of unstructured data (i.e. people’s stories – memories, experiences and ideas). 1 1 1 0 1 1 0

9. 1 0 1 1 0 4. Eliciting stories from employees and creating opportunities for people to share stories promotes knowledge sharing. 1 1 1 0 1 1 0

10. 1 0 1 1 0 5. Not all stories contain knowledge. 1 1 1 0 1 1 0

11. 1 0 1 1 0 6. Knowledge has to be extracted from a story. 1 1 1 0 1 1 0

12. 1 0 1 1 0 7. Knowledge does not lend itself to being stored in central repositories. 1 1 1 0 1 1 0

13. 1 0 1 1 0 8. Computer networks provide significant new modalities for human interaction and storytelling. 1 1 1 0 1 1 0

14. ELICITING STORIES Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

15. EXTRACTING KNOWLEDGEfrom STORIES Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

16. DEMONSTRATION Eliciting Stories + Extracting Knowledge Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

17. DEMONSTRATION SCENARIO Two companies have merged. Although it has been called a merger of equals, it is clear that one company has a dominant position. Over the last 2 years both companies have acquired several smaller ones. You are tasked with a change management initiative. In order to develop an effective communication strategy you need to understand how people are feeling. Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

18. DEMONSTRATIONUse Questions to Elicit Stories Eliciting Stories Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

19. DEMONSTRATIONExtract Knowledge from Stories Extracting Knowledge Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

20. INTERACTIVE EXERCISE SCENARIO Imagine you have just been hired as Senior Vice President of Education. You have a large team of people who you know nothing about. You are interested in learning about your team’s experiences and competencies in order to staff projects effectively. What are some questions you can ask to elicit some of their work related stories? Remember, you are not interested in facts or statements you are in pursuit of stories. Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

21. INTERACTIVE EXERCISE INSTRUCTIONS • Pair off. • One person will act as the “story gatherer” (interviewer). • Before beginning your interview develop a list of questions to elicit job experiences stories. • Make note of which questions elicit stories. • Discuss the stories with your partner. • Develop a list of knowledge extracted from stories. Time Allotment – 15 Minutes Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

22. DEBRIEF INTERACTIVEEXERCISE Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

23. LEVERAGING NETWORKS AS/100 PC IBM mainframe T1 MUX VMS Router FEP PC Gateway X.25 PC UNIX server PC PC T1 MUX T1 MUX PC PC Router WS PC Server PC PC WS PC Bridge Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

24. Data Networks Offer New Modalities for Interaction • Interaction models can be classified by 5 dimensions: • Participants (Client/Server, Peer-Peer) • Form (Conversational, Request-reply, Message and Queue) • Scope (Single Cast, Multicast, Broadcast) • Authentication (Anonymous, Acceptable, Assured) • Synchronization (Synchronous, Asynchronous) Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

25. Peer Peer Data flow Client Server Data flow Conversational Interaction Model Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

26. Request: Web documents Reply: HTML-formatted Web pages Browser/Client Web Server Request-Reply Interaction Model Request: Remote file Reply: Remote file Peer Peer Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

27. Client Message Message Queue Server Message Queue Message Message and Queue Interaction Model Client-Server Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

28. Peer Peer Peer Message and Queue Interaction Model Peer-Peer Messages Server Messages Message Store Peer Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

29. Exploring the Other Interaction Dimensions • Scope (Single Cast, Multicast, Broadcast) • - Single Cast: one-one, direct, private • - Multicast: one-many, close/directed/private group • - Broadcast: one-many, open/public group • Authentication • - Anonymous: Identity hidden/unknown (norm) • - Acceptable: Identity assumed but unverified (norm) • - Assured: Identity validated and guaranteed • Synchronization (Synchronous, Asynchronous) • - Synchronous: Sender must wait until reply received • - Asynchronous: Sender is never blocked Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

30. Network Utilization Matrix Form Participants Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

31. Summary: Leveraging the Network • Data networks offer people new ways to interact • Organizations are not taking full advantage of their internal networks • New interaction models imply asynchronous participation • Setup, distribution, and management costs should be low Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

32. Wrap-Up & Summary Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net

33. RECOMMENDED BOOKS Denning, Stephen. The Springboard: How Storytelling Ignites Action in Knowledge Era Organizations. Boston: Butterworth-Heineman, 2001 Gargiulo, Terrence L. Making Stories: A Practical Guide for Organizational Leaders and Human Resource Specialists. Connecticut: Quorum Books, 2002 Schank, Roger. Designing World-Class E-Learning How IBM, GE, Harvard Business School, and Columbia University Are Succeeding at e-Learning. New York: McGraw-Hill, 2002 Materials from this presentation & additional resources can be found athttp://www.MAKINGSTORIES.net