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Leader As Facilitator: Fostering Participation. Kathleen Osta Vital Clarity February 6, 2005. Session Objectives. To introduce a facilitation tool that you can use: In any ICC role In typical work situations With your family To generate practical application possibilities.

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leader as facilitator fostering participation

Leader As Facilitator: Fostering Participation

Kathleen Osta

Vital Clarity

February 6, 2005

session objectives
Session Objectives
  • To introduce a facilitation tool that you can use:
    • In any ICC role
    • In typical work situations
    • With your family
  • To generate practical application possibilities
focused conversation method
Focused Conversation Method
  • An approach to guiding conversations based on the way we:
    • Take in information
    • React to that information
    • Make sense of it
    • Move to action
keys to using this method
Keys to Using This Method
  • Know why you’re having the conversation by designing a:
    • Rational Aim – what people will know, decide or understand
    • Experiential Aim – what attitude or mood shift you’d like the group to experience
slide5
People Take In Life First With Their Senses

SENSES

See, Hear, Taste, Feel, Smell

Objective

slide6

HEART

Emotions

Memories

Associations

“Auto” Response Occurs—Emotions, Feelings Stir

Reflective

slide7

So now I think…

HEAD

Meaning

Value

Significance

We Think About What’s Going On; Ideas Form

Interpretive

slide8

Resolutions

ACTION

Resolution

Opinion

Do Something

We Consider Actions, Choices; How To Respond

Opinions

Choices

Solutions

Actions

Decisional

orid recap

SENSES

See, Hear, Taste, Feel, Smell

People Take In Life First With Their Senses

Objective

So now I think…

“Auto” Response Occurs—Emotions, Feelings Stir

HEART

Emotions Memories Associations

Reflective

HEAD

Meaning Value Significance

We Think About What’s Going On; Ideas Form

Interpretive

Resolutions

ACTION

Resolution

Opinion

Do Something

We Consider Actions, Choices; How To Respond

Opinions

Decisional

Choices

Solutions

Actions

ORID Recap
example waking up
Example: Waking Up
  • The alarm clock rings – Objective
  • You groan and feel tired or, you are alert and feel rested – Reflective
  • You remember that you have a morning meeting – Interpretive
  • You get up and get ready for work – Decisional
a memorable shortcut
A Memorable Shortcut

Objective What?

Reflective Gut?

Interpretive So What?

Decisional Now What?

possible uses
Possible Uses
  • Reviewing & interpreting results of a survey
  • Discussing a report by a task force
  • Debriefing a shared experience or a change
  • Where can you imagine using it?
tips for creating questions
Tips for Creating Questions
  • Avoid “yes” or “no” questions
  • Try questions yourself, consider flow
  • Invite entire range of perspectives (like & dislike)
  • Prepare 3 - 4 “hip pocket” questions at each level
facilitation tips
Facilitation Tips
  • Hear from everyone at the Objective-level
  • Maintain neutrality by withholding your comments
  • Make questions easy to answer, be ready to paraphrase
  • Ask open-ended questions
more tips
More Tips
  • Adopt an affirming style to all responses; use some variety
  • Make silence your friend—it means people are actually thinking!
  • Allow varying perspectives to coexist, no need to resolve differences
small group practice
Small Group Practice
  • Form groups of 10
  • Identify lucky person who will facilitate a prepared conversation
  • Take 20 minutes to discuss topic
  • A volunteer to guide feedback to practice facilitator
practicing back home
Practicing Back Home
  • Always do Rational & Experiential Aims first
  • Practice in low-risk settings
  • Brainstorm questions that come to mind, then figure out the level
  • Schedule practice conversations
  • Rehearse and time yourself
resources
Resources
  • The Art of Focused Conversation, Gen. Editor R. Brian Stanfield. 2000, Canadian Institute for Cultural Affairs.
  • Winning Through Participation, Laura Spencer. 1989, The Institute of Cultural Affairs
contact information
Contact Information
  • Kathleen Osta, Vital Clarity:
    • kathleen@vitalclarity.com
    • 828-253-8343
    • www.vitalclarity.com
  • Institute of Cultural Affairs (ICA)
    • 800-742-4032
    • www.ica-usa.org