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“GENERATIONAL ISSUES AND HOW THEY AFFECT THE DISCIPLINE PROCESS” Donna H. Mooney, RN, MBA Director of Discipline North Carolina Board of Nursing. Presented at the 2004 CLEAR Annual Conference September 30 – October 2 Kansas City, Missouri. Societal and Environmental Factors.

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presented at the 2004 clear annual conference september 30 october 2 kansas city missouri

“GENERATIONAL ISSUES AND HOW THEY AFFECT THE DISCIPLINE PROCESS”Donna H. Mooney, RN, MBADirector of DisciplineNorth Carolina Board of Nursing

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

societal and environmental factors
Societal and Environmental Factors
  • Introduction to Concept
  • Why this is an Issue
  • Observations with Licensees
    • In Education
    • In Practice
    • With Discipline

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

what are the generations
What are the Generations?
  • Traditionalists 1922 – 1943
  • Baby Boomers 1943 – 1960
  • Generation X 1960 – 1980
  • Millennium 1980 – 2000

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational influences
Generational Influences

TRADITIONALISTS

  • The Great Depression
  • The New Deal
  • World War II
  • The GI Bill
  • Birth of Social Security

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational influences5
Generational Influences

TRAITS OF TRADITIONALISTS

  • Patriotic
  • Loyal
  • Fiscally Conservative
  • Faith in Institutions
  • Paternalistic
  • Strong Family Structure
    • Mother At Home

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational influences6
Generational Influences

BABY BOOMERS

  • Booming Birthrate
  • Economic Prosperity
  • Expansion to Suburbs
  • Vietnam, Watergate
  • Civil Rights Movement
  • The Kennedy Years
  • Woodstock
  • Haight-Ashbury

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational influences7
Generational Influences

TRAITS OF BABY BOOMERS

  • “Me” Generation
  • Flower Children
  • Lack of Discipline
  • Idealistic
  • Conspicuous Consumption
  • Questions Authority
  • Women’s Liberation

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational influences8
Generational Influences

GENERATION X

  • Sesame Street, MTV, “TV”
  • Divorce
  • End of Cold War
  • Acceptance of Drug Use
  • Advent of Computers
  • Birth of 401K’s
  • Acceptance of Women in the Workplace
  • AIDS, Crack Cocaine Pervasive
  • “Rap” and Violence on TV

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational influences9
Generational Influences

TRAITS OF GENERATION X

  • Techno Savvy
  • Culturally Diverse
  • Independent
  • Entrepreneurial
  • Unstructured Living – Wants their Space
  • Sexually Open
  • Defies Authority

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational influences millenium
Fall of Berlin Wall

Expansion of Technology

Roller Coaster Economy

Latch Key Kids

Columbine (Guns in Schools)

Death Keel to Social Security

Multi-Million Dollar Salaries

Natural Disasters

Continued Acceptance of Drugs and Violence

Hip Hop

Women as Leaders

911

Generational InfluencesMILLENIUM

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational influences11
Generational Influences

TRAITS OF MILLENNIUM

  • Independent Thinkers
  • Independent Spenders
  • Cyber Literate
  • Lack of Social Graces / Skills
  • Health Conscious
  • Globally Concerned but Locally Apathetic

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

what does this mean
What does this Mean?

We have a group of Baby Boomers trying to teach traditional values and principles to a group of Generation X’ers to function in the Millennium Era.

No wonder we’re so confused!

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

how does the mixing of the generations affect the investigator and the discipline process
How does the Mixing of the Generations Affect the Investigator and the Discipline Process?

TYPES OF COMPLAINTS BY GENERATIONS AND PREDICTED BEHAVIORS

  • Abandonment
  • Falsification of Patient Records and Documentation Errors
  • Patient Abuse
  • Falsification of Employment Application or Documents Seeking Nursing License
  • Practicing with Lapsed License/Without a License
  • Substance Abuse
  • Fraud

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

how does the mixing of the generations affect the investigator and the discipline process14
How does the Mixing of the Generations Affect the Investigator and the Discipline Process?

DURING THE INVESTIGATION

METHODS TO USE DEPENDING ON THE GENERATION

  • When in the Process Licensee is Notified
  • Gathering of Data
  • The Interview

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

how does the mixing of the generations affect the investigator and the discipline process15
How does the Mixing of the Generations Affect the Investigator and the Discipline Process?

THE SANCTION

ONE SIZE DOES NOT FIT ALL

  • Determining Appropriate Sanction
  • Monitoring
  • Remediation vs. Punishment
  • Fairness and Equity

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

challenges to bridging generational issues
Challenges to Bridging Generational Issues
  • The Generation of Most Regulatory Board Staff
  • The Generation of Most Board Members (The Decision Makers)
  • Finding Common Ground to Communicate

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

challenges to bridging generational issues17
Challenges to Bridging Generational Issues
  • Public Perception does not Lend Itself to Creativity in Fashioning Outcomes/Sanctions
  • Recognizing our Differences and Allowing for Varying Expressions of Satisfaction or Compromise
  • Board’s Authority does not Lend Itself to Allow for Creativity in Determining Appropriate Remedy

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri

generational issues and how they affect the discipline process
Generational Issues and How they Affect the Discipline Process
  • Donna H. Mooney, RN, MBA

Director of Discipline

North Carolina Board of Nursing

Post Office Box 2129

Raleigh, North Carolina 27602

Phone: (919) 782-3211 ext 226

Fax: (919) 781-9461

Email: donna@ncbon.com

Website: http://www.ncbon.org

Presented at the 2004 CLEAR Annual Conference

September 30 – October 2 Kansas City, Missouri