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DIFFERENTIATING THE BEST FROM THE REST By Dr. Samuel Chand

DIFFERENTIATING THE BEST FROM THE REST By Dr. Samuel Chand. “To be in business is not to stay in business”. “Success in the past does not ensure success in the future.”. We have all heard these sayings, but what do they really mean in practical terms?. 1. Organizational Commitment.

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DIFFERENTIATING THE BEST FROM THE REST By Dr. Samuel Chand

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  1. DIFFERENTIATING THE BEST FROM THE RESTBy Dr. Samuel Chand

  2. “To be in business is not to stay in business” “Success in the past does not ensure success in the future.” We have all heard these sayings, but what do they really mean in practical terms?

  3. 1. Organizational Commitment 2. Individual Commitment 3. Pervasive Spirit Organizations that provide exceptional quality service invest resources in four key areas: Team 4. Customer-focused Operating Systems

  4. 1. People take Responsibility. Barriers 2. There are few to communication and action. Key Indicators of a Service Culture: Responsive 3. People are to the needs of internal and external customers.

  5. Friendly 4.People are and courteous to each other. Ask 5. Front-line staff frequently if they can be of service. Smile 6. People and look like they enjoy their work. Continuously 7. People look for ways to improve.

  6. Act. 8. Staff feel empowered to Positive 9. People receive feedback from colleagues. Pleased 10. Customers are after their interaction with staff. 11. Administrators help staff work to service. Improve

  7. 12. Everyone works to identify and prevent problems. Customer 13. People work to develop -oriented systems, policies and procedures. Anticipate 14. Staff the needs of their internal and external customers

  8. 15. Communication – Sending and responding in a timely manner

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