slide1 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Garden State Employment and Training Association Conference September 15, 2011 PowerPoint Presentation
Download Presentation
Garden State Employment and Training Association Conference September 15, 2011

Loading in 2 Seconds...

play fullscreen
1 / 22

Garden State Employment and Training Association Conference September 15, 2011 - PowerPoint PPT Presentation


  • 106 Views
  • Uploaded on

Garden State Employment and Training Association Conference September 15, 2011 . Business Services – Where Are We Now? Joseph Dombrowski Acting Assistant Director Workforce Field Services NJ Department of Labor and Workforce Development joseph.dombrowski@dol.state.nj.us 609-777-1042.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Garden State Employment and Training Association Conference September 15, 2011' - brick


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

Garden State Employment and Training Association Conference

September 15, 2011

  • Business Services – Where Are We Now?
    • Joseph Dombrowski
    • Acting Assistant Director
    • Workforce Field Services
    • NJ Department of Labor and Workforce Development
    • joseph.dombrowski@dol.state.nj.us
    • 609-777-1042
slide2

Garden State Employment and Training Association Conference

September 15, 2011

Jobs4Jersey Employer Portal

jobs4jersey.com provides employers and job-seekers with a straightforward, easy to navigate portal focused on the labor exchange function.

The job-seeker portal is powered by the On Ramp application which helps job-seekers create or improve their resume. When a robust resume has been created or enhanced using the dynamic tool, On Ramp matches job-seekers to appropriate jobs and keeps them abreast of new opportunities via email as the new opportunities develop.

The employer portal will be made available and promoted this fall.

slide3

Garden State Employment and Training Association Conference

September 15, 2011

Standard Versus Premium Business Services

Most job orders will be managed by employers through our self-service employer portal.

When an employer relationship goes beyond standard services and involves staff conducting a needs assessment, taking job orders, pre-screening candidates, scheduling positive recruitments, facilitating hiring incentives such as an OJT contract or training grant, we categorize this as premium services.

slide4

Garden State Employment and Training Association Conference

September 15, 2011

Swim Lanes – Make Sure Everyone Knows Their Role and that the Handoffs Work

  • ID companies for business outreach
  • Refer companies to business outreach staff
  • Contact company to promote services/arrange a needs consultation
  • Close the sale (get a job order)
  • Refer job order to partners
  • ID suitable candidates for referral
  • Refer prescreened candidates
  • Prepare candidates for the demands of business
  • Attach incentives
  • Follow up with employer
slide5

Garden State Employment and Training Association Conference

September 15, 2011

Potential Process Breakdowns

  • No direction on what companies/industries to target
  • Uninformed direction (strategic companies, companies not hiring, don’t have pipeline of workers with the right skills, low pay/no career ladder)
  • No referrals
  • Bad referrals
  • Too many referrals
  • No follow up
  • Incentive connection not made (OJTs, WOTC, CT)
  • No ownership established for order fulfillment
slide6

Garden State Employment and Training Association Conference

September 15, 2011

Use History to Help Guide Business Outreach

Identify the types of companies that you have worked successfully with in the past (i.e. industry, size, close to public transportation, anchor companies).

Think about your job-seeking customers and the types of jobs that would be appropriate to them (i.e. veterans may be naturally good fits in advanced manufacturing, TLD, security, IT, welfare recipients may be naturally good fits in healthcare and retail, ex-offenders may be naturally good fits in automotive repair, TLD, and manufacturing).

Look at the industries that have naturally clustered in your region.

Identify emerging industries such as alternative energy, biotechnology, and nanotechnology.

Focus on successes and cut your losses where you haven’t gotten results.

Looking for jobs leading to self-sufficiency and/or career ladders may guide business outreach efforts.

slide7

Garden State Employment and Training Association Conference

September 15, 2011

Small Team Fulfillment Model

Job order taker and job candidate referral staff should meet every Friday afternoon to go over the status of open job orders.

Look at all open job orders 7 days old to 3 months old.

Discuss whether the needs of the employer are being met.

Establish action plan for job orders with no referrals or no information on hires.

slide8

Garden State Employment and Training Association Conference

September 15, 2011

Two Approaches for Filling Job Orders

Employer-focused – manage job orders in your WIB area.

Job-seeker focused – refer your job seekers to openings anywhere.

The reality is that most offices employ a hybrid method depending on the immediate needs or circumstances.

slide9

Garden State Employment and Training Association Conference

September 15, 2011

Controlling Referrals – An Alternative To Suppressing the Job Order

Ensuring the quality of referrals on an open job order can be accomplished by using the name of a One-Stop staff person on the job order instead of the company name or contact person.

Interested candidates will indicate their interest to a designated One-Stop staff who can prescreen the candidates and refer the best to the employer for consideration.

The problem with a suppressed job order is that One-Stop staff can still see and make referrals on it without the job order taker’s knowledge and qualified job-seekers won’t have access to it.

slide10

Garden State Employment and Training Association Conference

September 15, 2011

The Single Point of Contact

Usually the staff who took the job order should retain ownership of the employer relationship even if other team members are called upon to identify referralsor write an OJT contract.

slide11

Garden State Employment and Training Association Conference

September 15, 2011

Ideas for Measuring the Success of Business Outreach Efforts

Job orders

OJTs

Job fill rate

Referrals

Repeat customers

Layoff aversion

Employer referrals between partner agencies

slide12

Garden State Employment and Training Association Conference

September 15, 2011

Job Order Fill Rate

Use a 3 month rolling job order report to calculate the job order fill rate.

Job order fill rate =

Hires

Job openings

While the higher the better, a 100% goal is probably not realistic.

Seasonal factors, employers finding workers on their own, etc. will prevent a 100% fill rate.

Run with the number to gain a historical perspective before setting a target.

slide13

Garden State Employment and Training Association Conference

September 15, 2011

Job Order Referral Rate

Use a 3 month rolling job order report to calculate the job order referral rate

Job order referral rate =

Referrals

Hires

You may think the higher the better, but you need to work to achieve the sweet spot.

You can achieve the sweet spot by improving the quality of the match, ensuring that referrals actually are interested and do apply, and making sure that job orders don’t slip through the cracks without any referrals.

slide14

Garden State Employment and Training Association Conference

September 15, 2011

Partnerships

Business Development Initiative

Lt. Governor’s Business Action Center

Wagner-Peyser

Industry Affiliation Groups (BioNJ, NJBIA, HINJ)

REDI

Talent Development Network

slide15

Garden State Employment and Training Association Conference

September 15, 2011

Talent Development Networks

The goal of the “Talent Networks” is to connect businesses in six key industries with educational institutions, workforce development agencies, government and community groups to identify the skills and training Garden State employers require in prospective employees to remain competitive in the global market. By being trained in those skills, students and job-seekers will be able to find long-term jobs in New Jersey and help to boost the state’s economy.

slide16

Garden State Employment and Training Association Conference

September 15, 2011

Talent Development Networks

The six “Talent Networks” and the organizations contracted to organize them include:

Transportation, Logistics, and Distribution (Rutgers University): Warehousing, trucking, wholesale trade companies, and the movement of goods

Life Sciences (BioNJ): Biotechnology, life-science firms, developing medical devices. High paying, talent-driven jobs that require specialized skills

Advanced Manufacturing (New Jersey Institute of Technology): The smaller, leaner, high-tech, specialty manufacturers

Financial Services (Newark Alliance): From banks and mortgage firms to CPAs and programming operations

Health Care (Rutgers University): Growing even at the height of the recession. Wide range of jobs, from aides to people collecting data

Technology and Entrepreneurship (New Jersey Technology Council): Wide assortment of businesses, from start-up companies to telecommunication firms

slide17

Garden State Employment and Training Association Conference

September 15, 2011

Talent Development Network Contacts

Inform the One-Stop System, make employer connections, assist job-seekers, train staff, participate in job fairs and Rapid Response events

slide18

Garden State Employment and Training Association Conference

September 15, 2011

Work Opportunity Tax Credit Online

The paper-based system has been replaced with an online application with the potential to offer a 48 hour turnaround to employers or their consultants submitting applications for certification.

Reducing the paper backlog currently estimated at 30,000 applications is high on the list of priorities for LWD and additional staff have been detailed to the unit to assist.

The online application is available at http://wotcnj.dol.state.nj.us.

slide19

Garden State Employment and Training Association Conference

September 15, 2011

Workfirst OJT System

Making the OJT process more transparent and faster is an ongoing challenge.

Piggy-backing on the Workfirst online OJT approval system with different funding sources will provide outreach staff the ability to write their own OJT contracts in as little as 5 minutes.

slide20

Garden State Employment and Training Association Conference

September 15, 2011

Technology Tools

Salesforce is used by the Business Action Center and the NJ Economic Development Authority to manage client relationships. Customization for use by workforce development professionals will help improve customer service and provide a straightforward management information system to guide decision making.

slide21

Garden State Employment and Training Association Conference

September 15, 2011

Professional Development

  • Career T.E.A.M. Job Developer Certification training in April-May 2011 resulted in 80 plus certified job developers among state, county and One-Stop partners. A second round concludes today in New Brunswick.
  • GSETA sponsored Dynamic Works Business and Employer Services Certification geared to job developers– May 2011
  • Project Management Training (March – June 2011) for project leaders at state and county level