National Managed Voice Network Service Project

1. National Managed Voice Network Service Project Debbie Selkirk & Alan Hush Joined up working in the NHS

2. Our remit to proceed comes from • The McClelland Report • Health Board CEO’s • HFS Facilities Directors Group • E-Health Strategy Group • Health Board Telecomms Managers

3. What have we achieved to date? • £1m commitment deal with BT with target of 30% savings • Achieved 34% savings to date • = £500,000 in further reduced tariffs • Consolidated BT billing will deliver further savings of over £100K

4. What we are proposing to do • Consolidate our voice network onto a single platform • Provide improved resilience & functionality • Deliver a joined up approach to voice in NHS Scotland • Improve visibility and control of cost

5. Why are we doing this? • Consolidation • Exploit new technologies • Allow informed decisions to go forward in terms of convergence • Cost reduction – Free “On-net” calls • Streamline billing & financial processes

6. What does success look like? • Creation of a superior voice platform • Reliable, improved quality • Reduced costs • High level of functionality & service to all • Flexibility to cater for the current varying range of technologies • Integrate seamlessly with existing services • Minimal disruption to existing services

7. Implementation plan to ensure seamless integration • Supplier confidence, experience, presence, delivery capability • Suitably qualified personnel to deliver service across Scotland • Project management excellence • Dedicated helpdesk service with experienced staff

8. How will we deliver cost savings? • Reduced rental/recurring charges in terms of lines/extensions • Reduced off-net call charges including Fixed to Mobile calls • Free on-net calls • OR potentially a combination of the above via an all inclusive "Per Port Pricing" model • Reduced maintenance costs in terms of the PBX estate • Reduced administrative costs via removal of paper billing and implementation of a Consolidated billing model • Removal of redundant & unnecessary cost • Capex free installation & project management • Capex savings via extending life of existing voice equipment (no need to change out PBX's, handsets etc) • Inclusive services of a fully trained consultant to provide support to identify, deliver & log all savings on an ongoing basis & to provide & maintain a cost saving register both on a national and an individual board basis. Savings achieved are retained at a local level

9. Project timescales • 10th Aug -Issue PQQ  • 15th Aug -Strategy presentation to all Telecom Managers • 22nd Aug -PQQ Evaluation and shortlist • 24th Aug -Issue Tenders • 5th Oct -Tenders Returned • 8th – 12th Oct -Tender Evaluation • 15th Oct -Present evaluation outcome to Stakeholders • 17th – 18th Oct -Supplier Presentations • 19th Oct -Award of Business Meeting • 19th – 29th Oct -10 day standstill Period • 29th Oct -Award Contract  • 1st Nov -Contract Commence

10. Help please…Award criteria % ? • Commercial • Technical Capability/Solution • Maintenance • SLA/Customer Service inc Billing • Contract Management including Management Information • Added Value

11. Questions & Discussion

12. Thanks for your time Debbie.selkirk@shs.csa.scot.nhs.uk 01698 72 45 45 Alan.hush@nhs.net 01698 72 45 46