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Bellwork 1-1. When you make purchases as a consumer, do you believe you have certain rights as a consumer? If so, list 3 possible rights a consumer would have. Do consumers have certain responsibilities? If so, list 3 possible responsibilities a consumer would have.

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bellwork 1 1
Bellwork 1-1
  • When you make purchases as a consumer, do you believe you have certain rights as a consumer?
    • If so, list 3 possible rights a consumer would have.
  • Do consumers have certain responsibilities?
    • If so, list 3 possible responsibilities a consumer would have.
what rights do consumers have
What Rights do Consumers have?
  • Consumer Right: a basic set of protections, agreed upon by society and written into law, apply to purchases of merchandise and services in the United States. These rights of consumers include:
    • Right to be safe
      • Being entitled to protection against potentially harmful goods and services
    • Right to be informed
      • Being entitled to information about a seller’s reputation, product and service performance, quality, and price
    • Right to choose products and services
      • Having the opportunity to select goods, services, and places to shop
    • Right to be heard
      • Having opportunities to make known likes, dislikes, and problems with products and services
what rights do consumers have1
What Rights do Consumers have?
  • Right to redress
    • Being entitled to a fair and quick remedy to a wrong or loss
  • Right to consumer education
    • Being entitled to training to gain knowledge and skills as consumers
  • Right to service
    • Being entitled to convenience, courtesy, and responsiveness
  • Right to a healthy environment
    • Being able to live in a safe, non-threatening environment
what responsibilities do consumers have
What Responsibilities do Consumers have?
  • Consumer Responsibility: types of activities a consumer is expected to perform as part of a purchase decision. Each consumer responsibility parallels a consumer right.
    • To use products safely
      • Read and follow manufacturers’ directions for using a product
    • To find and use information
      • Find materials to compare sellers and products/services to be purchased
    • To choose purchases carefully
      • Make purchases from companies with reliable products and ethical business practices
    • To speak up
      • Let companies know when products/services are defective or below-standard
what responsibilities do consumers have1
What Responsibilities do Consumers have?
  • To seek redress
    • Pursue remedies whenever products/services do not meet expectations
  • To learn
    • Learn skills that prepare one to be a confident, informed consumer
  • To reward good service
    • Use your buying power to support reliable sellers and service providers
  • To promote a healthy, caring relationship with the environment\
    • Consider the effect on the environment of consumer practices, and support companies that consider the environment as well
consumer rights assignment
Consumer Rights Assignment
  • Go to
    • On the left hand side pick any 5 products
    • Once you select your product, click on Buying Guide at the top
    • For each of the 5 products answer the following:
      • List 3 buying guide topics and describe each
      • How would the information help you make a better purchase?
      • Which consumer rights have been exercised? (i.e. right to be informed, right to be educated, etc)
  • Put in PowerPoint and submit to Edmodo by the end of class
bellwork 1 2
Bellwork 1-2
  • Sarah purchased a new hair dryer and decided to use it while bathing. Sarah ignored the consumer responsibility to: 
    • A. learn. 
    • B. seek redress. 
    • C. use information. 
    • D. use products safely
  • Janet signed up to take a class on being a good consumer at her local credit union. Janet is exercising her consumer responsibility to: 
    • A. be heard. 
    • B. choose. 
    • C. learn. 
    • D. seek redress
  • Which is an example of the consumer responsibility to promote a caring relationship with the world? 
    • A. Buying a new lawnmower when the old one wouldn't start 
    • B. Sending empty ink cartridges back to the company for recycling 
    • C. Throwing plastic bottles in the trash can with other garbage 
    • D. Using only plastic disposable cups 
how do consumers exercise their rights
How do Consumers exercise their rights?
  • To protect their rights in the marketplace, consumers should:
    • Be their own advocates – look out for their own interests as a consumer with rights
    • Be aware of the steps to take to resolve problems with products/services
    • Be aware of organizations that assist consumers in resolving complaints
    • Know when to seek help
how do consumers exercise their rights1
How do Consumers exercise their rights?
  • Sources of consumer protection:
    • Federal Agencies:
      • Federal Trade Commission (FTC)
      • Department of Labor (DOL)
      • Food and Drug Administration (FDA)
      • Consumer Product Safety Commission (CPSC)
      • Department of Housing and Urban Development (HUD)
      • United States Department of Agriculture (USDA)
    • State Agencies:
      • Attorney General’s Office
      • NC Cooperative Extension
how do consumers exercise their rights2
How do Consumers exercise their rights?
  • Sources of Consumer Protection:
    • Merchant services (Any help provided to consumers by companies/stores/businesses)
      • Warranty and return policies – provide guidelines for dissatisfied customers
      • Consumer affairs departments – deal with consumer concerns and complaints
    • Consumer advocate groups (A person or organization that works on behalf of consumers’ interests and rights)
      • Better Business Bureau (BBB) – provide reliability reports on businesses, accept consumer complaints
      • News media – provide consumer investigative reports
      • National consumer organizations – provide consumer advocacy, educational materials, product/service information
exercising consumer rights assignment
Exercising Consumer Rights Assignment
  • For the following agencies tell:
    • 1) What help is provided to consumers?
    • 2) The rights a consumer can exercise by using this website
  • Use these agencies
    • Federal Trade Commission –
    • Attorney General’s Office –
    • Pick a business and find details on its policies/warranties
    • Better Business Bureau –
  • Complete in Microsoft Word and submit to Edmodo by end of class.
bellwork 1 3
Bellwork 1-3
  • A popular exercise machine was recalled after several consumers experienced injuries while using the equipment. Which federal agency recalled the product? 
    • A. Consumer Product Safety Commission (CPSC) 
    • B. Federal Trade Commission (FTC) 
    • C. Food and Drug Administration (FDA) 
    • D. United States Department of Agriculture (USDA) 
  • Which describes one way to make a direct complaint? 
    • A. Demand a full refund 
    • B. Find a salesperson to take your side 
    • C. Make a scene to attract the attention of the store manager 
    • D. State the problem clearly and concisely to an appropriate person 
  • What do the FDA and the USDA have in common? 
    • A. Both are state agencies. 
    • B. Both helped develop nutrition guidelines for preschoolers. 
    • C. Both regulate food products. 
    • D. They have nothing in common. 
how do you file a complaint
How do you file a Complaint?
  • Contact a group that protects consumers rights such as:
    • Better Business Bureau (BBB) - A nonprofit organization sponsored by private businesses that attempts to settle consumer complaints against local businesses
    • Consumer Action Panel - A group formed by a trade association to address consumer complaints
  • File a written complaint
    • Components of a successful complaint
      • Greeting/salutation
      • Opening
      • Body
      • Closure
exercising rights example
Exercising Rights Example
  • Example---exercising consumer rights after purchasing a car
    • You have worked with your local car dealer and the problem remains unresolved
    • Go to to consult the Consumer Action Handbook (published by the Federal Citizens Information Center of the U.S. General Services Administration) to obtain contact information for automotive regional managers
    • Contact the manufacturer’s regional manager to request assistance. (The local dealer’s concern for profit may impair his/her ability to listen with an unbiased ear.)
    • Have your facts in order
    • Decide whether to register your complaint in person or by telephone, email, or letter
    • Be sure to include all essential components of an effective complaint---salutation/greeting, opening, body, and closure
complaint letter assignment
Complaint Letter Assignment
  • Go to the website under Unit 6, 5.01
  • Find “Complaint Letter Assignment”
  • Think of a time when you had bad service or a product that did not work. You are going to file a written complaint.
  • Follow the directions in the assignment and submit to Edmodo