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ProFM Helpdesk Effective Web Based Maintenance Management System. ProFM Helpdesk. CAFM solution without additional IT investment Requires only an internet connection and a web browser Reachable anytime from anywhere User friendly, easy-to-use interface It’s free!

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profm helpdesk
ProFM Helpdesk
  • CAFM solution without additional IT investment
  • Requires only an internet connection and a web browser
  • Reachable anytime from anywhere
  • User friendly, easy-to-use interface
  • It’s free!
  • Additional services available on a monthly fee basis:ProFM Helpdesk Premium

Web Based Maintenance Management Service

profm helpdesk1
ProFMHelpdesk
  • Supports the main tasks of the workflow:

Onlinebreakdown

report

Planning therepair work

Doing the repair

Documentingthe results, closingthe work order

Web Based Maintenance Management Service

profm helpdesk users
ProFMHelpdeskUsers
  • Support of User Roles
    • Operator:Operates the ProFM Helpdesk System. Checks for new breakdown reports, assigns the tasks, and closes the work process when it is complete.
    • Repairman:Carries out the actual repairs.Gets the assigned tasks, does the on-site work, and reports back when finished.
    • Reporter:The client. Keeps track of repair status on-line.

Web Based Maintenance Management Service

profm helpdesk user interface
ProFMHelpdeskUser Interface
  • Easy-to-use interface
  • Supports unlimited number of users (operators, repairmen, clients)
  • Each client’s access limited to his/her own data.
  • All clients managed on a standardized user interface.
  • Printable work orders
  • Continuously saved history information
  • Automatic e-mail notifications
  • Useful analytic reports created during the work processes

Web Based Maintenance Management Service

profm helpdesk workflow
ProFM Helpdesk workflow

Operator

New Request

PlannedEvent

ReportedEvent

ClosedEvent

Reports,Analytics

CanceledEvent

New request

Repairman

RejectedEvent

PlannedEvent

Event

In Progress

ReportedEvent

Work Order

Web Based Maintenance Management Service

profm helpdesk premium additional services on monthly fee basis
ProFMHelpdeskPremiumAdditional Services on Monthly Fee Basis
  • High-capacity server optimized for large data quantity
  • Displays name/logo of service provider in headings
  • Regular data backups
  • Annual change-over (filtering and archiving of last year’s data)
  • SSL encoding of communication between web browser and host server
  • Technical support via fax and e-mail

and as required by individual clients:

  • Data cleaning
  • Data recovery
  • Participation in data processing and data maintenance
  • Initial data migration from existing data sources
  • Creation of customized reports
  • Integration with other vintoCON products or external systems

Web Based Maintenance Management Service

thank you for your attention
Thank you for your attention

If you are interested in our ProFM Helpdesk Service, if you wish to order it, or if you need further assistance, please don’t hesitate to contact us!

Péter Tuczai

Partner, Key Account Manager

Mobil: +36 (20) 661 2402

E-Mail: peter.tuczai@vintocon.com

Web Based Maintenance Management Service