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Customer Support Agreement Process

Customer Support Agreement Process. Start. CFM reviews form for completeness & accuracy. Is the customer approved?. Customer submits online form. Contract sent to customer. Is there info missing from the form?. Yes. No. Yes. No. Customer notified of denial.

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Customer Support Agreement Process

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  1. Customer Support Agreement Process Start CFM reviews form for completeness & accuracy Is the customer approved? Customer submits online form Contract sent to customer Is there info missing from the form? Yes No Yes No Customer notified of denial. Are there any items missing or questions? Customer is asked to submit addn’l items Customer can request support from CFM, per the terms of the contract Customer signs two copies of the contract and returns both to CFM CFM Signs both copies of the contract CFM returns one copy to the customer End

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