Why Do Support Teams See AI Customer Service Agents as the Way of the Future?

Consider an AI customer support representative as the team member who genuinely enjoys responding to routine inquiries, never requests a vacation, and never grows weary. These artificial agents are created by platforms such as botric.ai to help organizations function more efficiently without overtaxing their human employees. An AI customer service agent ensures that customers don't have to wait because they don't want to. It is capable of providing consistent responses each and every time, learning from talks, and responding instantaneously.

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Why Do Support Teams See AI Customer Service Agents as the Way of the Future?

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