MODC Panel, Thursday October 1st

1. Growth and Development: Employee Learning MODC Panel, Thursday October 1st

2. Table Topics • What is the most effective training or development event that you have ever participated in? What made it so? • What are your biggest challenges with respect to training and developing your employees?

3. Introductions • Maureen Ennis ColemanEnnis, The Alternative Board • Teri Sciamarelli Case Handyman and Remodelling • Patrice Ventura Meridian Health

4. Why Is Learning Important? • No matter what your business, we are all transacting and competing in a knowledge based economy. • Companies with employees that quickly learn new skills and practices, adapt to change and continuously grow and develop will win. Learning is a Critical Success Factor for your business’ future

5. How/Where it Appears • Training • Development • Learning • Alignment • Engagement • New Hire • Compliance • Management • Skills Training • Sales • Cust Svc • New technology • Changing Process

6. What Transition Looks Like… “It’s part of how I get work done and I invent new ways of using it” “I am using the new tool/process and have let go of old practices” Adaption “I am learning a new way of working, I am committed” Adoption “I know why it is important and what is expected of me” Acceptance Awareness

7. Did You Know? • 86% of all skills training failed to get participant to competence. • It takes the average 7-8 times to practice something for it to sink in

8. Terri – Small Business Perspective • Training is part of an overall strategy of hiring and retention • Gotta treat them like people…. • Dealing with the challenge of people who think they know it all already….

9. Top Reasons Training/Learning Initiatives Fail • Not given enough time • Not enough interaction • Poorly designed • No structure for practice • Not reinforced back at work place • Not connected to what is going on at work • Doesn’t deal with real issues • Too Much content, info overload

10. Patrice • Connect to the Big Picture • Communicate Across Generations • Engage at All Levels • Design a Robust Curriculum • Build a Culture of Excellence

11. Learning Best Practices • Hiregood people who are curious, and have the right behaviors, values and attributes • Communicateexpectations, communicate expectations, communicate expectations • Reward and recognize good performance • Leverage technology to document your processes for new employees and to refresh everyone when needed • Create forums for employees to help each other- Peer Support • Mind your mindset: Learning is an investment in your most precious capital, not an expense • Make development a robust process in your organization

12. Low Cost Learning Resources • Kantola • YouTube • PodCasts • Ted • Drip Campaigns for onboarding • One Note, Automated ppt, Video

13. True North

14. Change starts with the right people sitting down and imagining what could be. Leadership is required to align people, processes & technology. This requires complex planning and a skill for execution. Smart Planning for Complex Change. ColemanEnnis provides flexible resources, advisory services and facilitation to help organizations of all sizes define and achieve their vision. Learn more or contact us for a complimentary assessment at www.colemanennis.biz.