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Reservations basic exchanges. Maria Denisova Daria Kuzmina MR-24 Teacher Volodina L.A. 1.Look at the words below. Each letter of the alphabet sounds the same as the vowel sound in one of these words. Put the letters of the alphabet in the correct groups according to the sounds.

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reservations basic exchanges

Reservations basic exchanges

Maria DenisovaDaria Kuzmina MR-24Teacher Volodina L.A


1.Look at the words below. Each letter of the alphabet sounds the same as the vowel sound in one of these words. Put the letters of the alphabet in the correct groups according to the sounds.

b now spell the following names
b) Now spell the following names:

Andrea Del Monte

Otto von Berger

Charles Bookers

Alison Simpson-Pratt

  • A photo that can show a human’s bones
  • A country where women’s traditional clothes are called ‘sari’
  • … Wilde was an English writer who wrote ‘ the picture of Dorian grey’
  • A sports game where you don’t need to run, jump, or even be very fit.
  • Do you have to wear a … at school?
  • A province in Canada where French and English are spoken
  • People usually stay there when they are on holiday
  • This name means ‘winner’
  • …-Leone is a country in Africa
  • This word means ‘potato’ in Latin America.
  • The fourth letter of Greek alphabet.
  • The main male character of the most famous Shakespeare’s play about unhappy love.
  • A Scottish and Irish national alcoholic drink.
  • A classical dance.
  • A nickname for a person from the USA.
  • A month of a year.
  • When the audience at the theatre like the play, they shout ‘ …..!’ to the actors.
  • The main female character of the most famous Shakespeare’s play about tragic love.
  • 1000 grams.
  • An African nationality.
  • The first name of a very famous comic actor who starred in silent black and white films at the beginning of XXth century.
  • A ballet dance, the symbol of Argentina.
  • The capital of Peru.
  • If you shout in an empty room, you’ll hear you … .
  • The first letter of Greek alphabet.
what does a waiter usually say and ask when a guest is making a reservation on the phone
what does a waiter usually say and ask when a guest is making a reservation on the phone?

a) Mark the sentences below with Y(yes), N(no) or S (sometimes)

  • – ask about the time of the guest(s) arrival;
  • - ask the guest’s name;
  • - ask guest’s address;
  • - announce the establishment;
  • - ask how the guest(s) will get to the restaurant;
  • - ask about the day of the guest’s/ guests’ arrival;
  • -greet the guest;
  • - ask the guest’s phone number;
  • - ask about the number of people in the guest’s party;
  • - ask the names of people in the guest’s party;
  • - ask what dishes the guest(s) would like;
  • - say goodbye to the guest;
  • - ask the guest to spell the name;
  • - check the booking details;
  • - ask where the guest/guests would like a table;
  • - answer the phone as prompt as possible.

b) Now look at the sentences again and put them into the right order.

V. Read the dialogue and check your ideas in Exercise III.

Waiter: Good afternoon. La Bonita Restaurant. Can I help you?

Mr. Cunningham: hello. I’d like to reserve a table, please.

Waiter: Certainly, sir. For what day would that be?

Mr. Cunningham: for tomorrow.

Waiter: so that’s the 17th . For what time would that be, sir?

Mr. Cunningham: for about seven thirty p.m.

Waiter: seven thirty. And how many people would there be in your party?

Mr. Cunningham: three.

Waiter: three. Would you prefer smoking or non-smoking?

Mr. Cunningham: smoking, please.

Waiter: Smoking. That would be fine, sir. Could l have the name, please?

Mr. Cunningham: Cunningham.

Waiter: Could you spell that for me, please?

Mr. Cunningham: Yes, it’s C-U-double N-I-N-G-H-A-M.

Waiter: Thank you, sir. So that’s a table for three for tomorrow at half past seven.

Mr. Cunningham: That’s right.

Waiter: We look forward to seeing you, Mr. Cunningham.

Mr. Cunningham: That’s great. Thanks. Goodbye!

Waiter: Goodbye, sir!

read the dialogue and choose the right phrases
Read the dialogue and choose the right phrases.

Waiter: good evening. The Dragonfly café. Can I help you/ how are you?

Mrs. Winters: I’d like to order/ to book a table.

Waiter: certainly, madam. When for would that be?/ for what day would that be?

Mrs. Winters: on Wednesday.

Waiter: for what time/ what time is it, please?

Mrs. Winters: at nine p.m.

Waiter: I’m very sorry, madam, but I’m afraid it is not possible. Would eight thirty p.m. be all right/ OK?

Mrs. Winters: yes, that’s OK.

Waiter: and who will come?/ for how many people?

Mrs. Winters: a table for two, please.

Waiter: yes, that is fine, madam./ Yes, you can, madam. What is your name, please?/ what is the name, please?

Mrs. Winters: Winters.

Waiter: could you spell that for me, please?/ could you tell me the letters, please?

Mrs. Winters: of course. That’s W-I-N-T-E-R-S.

Waiter: excellent. I will say everything again:/ so that’s a table for two at a nine o’clock in the evening on Wednesday. Thank you, Mrs. Winters. We are waiting for you/ we look forward to seeing you on Wednesday.

Mrs. Winters: thank you, bye.

Waiter: bye/ goodbye, madam.


To say one’s name letter by letter is to ‘……’.

  • A group of customers in the restaurant.
  • How … people would there be, sir?
  • Would you like a table … the band?
  • A small dash in proper names, for example, ‘Al-Dabar’.
  • Could you speak more …., please? I can’t hear you.
  • In the open air.
  • An anonym to 7.
  • The day after today.
  • We look … to seeing you.
  • Sorry, I don’t understand you. Could you speak a bit more …, please?
  • Could you … not later than seven p.m., please?
  • To say something again.
  • -for what …. Would that be? – for Friday.
  • Yes, madam, that would be ….
  • The formal synonym to ‘sure’, ‘of course’.
  • -for what …. Would that be? – for eight p.m..
  • a meal which goes after lunch.
  • To have a table in a restaurant in advance.
telephone etiquette
Telephone etiquette.

The techniques of telephoning are very much the same in all countries.

Only remember your good telephone manners:

  • when talking on the telephone – speak clearly, not too fast but not too slowly either. Take your cigarette out of your mouth, and do not shout. If it’s a casual or a business talk you need to sound friendly. A smile will make your voice pleasant, friendly, accommodating, and attending.
  • Make sure that your conversation with a busy person is as brief as possible. List key points you want to make in note form before you place the call. Check off each point as the call moves along. Then you will never forget what you wanted to say and will not keep another person on the phone too long.
  • When calling a friend or a person who knows you but does not recognize your voice – don’t play a guessing name: ‘Guess who?’. Announce yourself promptly.
  • When you get a wrong number don’t ask: “ is this 2-3-4-5-6?” if not – apologize.
  • If a wrong- number call comes through don’t lose you temper. Simply say: “ Sorry, wrong number” – and hang up. Don’t bang the receiver.
  • Always identify yourself when making a call, especially if you are calling on business, e.g. “this is Mr. Smith from the Wonderland Travel Agency. Could I speak to Mr. Jones?”
  • If you have a visitor, do not carry on a long chat while your visitor tries hard to avoid listening to your conversation. The best thing to do is to say you are busy at the moment and…

Reservations (II )Special wishes and some complications1. Arrange the foods listed below into three groups. One word may follow into more than one group.

Cheese honey chicken rice eggs jam cod beef avocado herring apples chocolate bacon peas walnuts shellfish potatoes haddock cod liver soy caviar bananas bread milk salmon spaghetti tuna sardines olive oil cornflakes

answer the questions
Answer the questions.
  • Why do some people keep a diet?
  • Do you keep a diet?
  • If you do, what food don’t you eat? Why?
  • If you don’t keep a diet, do you know anyone who does?
  • What food don’t these people eat? Why?

A disease-заболевание, болезнь

Dibetes- диабет


To cause-вызывать, быть причиной

An attack-приступ

To cut down-сокращать

To substitute-заменять

An ulcer-язва

A case-случай

To avoid-избегать






Muslim-мусульманский; мусульманин

Jewish-иудейский, еврейский

A fin-плавник





To allow-позволять

Separate-раздельный, отдельный

A cooker-плита

A sink- кухонная раковина

Washing-up– мытье посуды

Sacred- священный

To consider- считать, полагать

Wealth- благополучие, богатство

A sin- грех

Herbs- травы

special diets
Special diets

Today more and more people take care of their health. One of the ways to be healthy is keeping a special diet.

Slimmers diet. People who are slimming should eat low-calorie food. They shouldn’t have too much fatty or oily foods (like meat or chips) or carbohydrates (bread, pasta, potatoes, or sweet deserts ).

People with some diseases also have to keep a diet.

Diabetic diet. if a person has diabetes, they must watch their weight. Having too many carbohydrates can cause an attack, so it’s better to cut down on sugar, chocolate, ice-cream or cakes and substitute them with fruit and vegetables.

Gastric ulcer diet. A lot of people living in big cities have gastritis. In some cases it can lead to an ulcer. People with any gastric problems have to cut down on fatty and oily products and avoid smoked, fried, pickled or spicy foods. Alcohol is also forbidden.

One more reason for keeping a diet is people’s believes.


Vegetarian and vegan diet. Vegetarians believe it’s cruel to kill animals for food so they avoid eating meat, fish or poultry. Demi-vegetarians don’t eat red meat but they may have fish or poultry. There are also people who don’t eat any products of animal origin – meat, fish, poultry, eggs or dairy products. These people are vegans or full vegetarians.

There are also some religious diets.

Muslim and Jewish diets. Most Muslims and Jews don’t eat pork, ham or bacon, shellfish or fish without fins or scales (like eel) because these foods are ‘not clean’ for these religions. Animals must be killed according to religious ritual and under religious supervision – Halal meat for Muslims and kosher food for Jews. Muslims aren’t allowed to drink alcohol. Jewish people must keep meat and dairy products separate and mustn’t eat them at the same meal. For example, in Israel in many house there are two cookers for preparing milk and meat separately, and two sections in the sink for doing a separate washing-up.

Hindu and Buddhist diets. Hinduists mustn’t eat beef or veal. The cow is sacred for them because it gives people milk and considered to bring wealth. Lost of Hindus and Buddhists don’t eat meat at all. Their religion says that killing animals is a sin. That’s why they keep a vegetarian diet of fruit, vegetables, rice, nuts, herbs and spices.

answer the questions1
Answer the questions
  • Why do people keep special diets?
  • What kind of foods should/shouldn’t slimmers have?
  • Why don’t people with diabetes eat many carbohydrates? What can they substitute them with?
  • What is forbidden for gastric ulcers?
  • What’s the difference between vegetarians and Demi-vegetarians?
  • Why don’t some people eat products of animal origin? How are these people called?
  • What is forbidden for Muslims and Jews? Why? What is important for them?
  • What don’t Hindus eat? Why?
  • Why are many Hinduists and Buddhists vegetarian?
  • We look …… to seeing you, sir.
  • In India people don’t eat…… .
  • We’re on the 2nd floor and we don’t have an…… .
  • If the guests can’t come to the restaurant, they should …… their reservation.
  • A chair for a child is a …… chair.
  • A …… is someone who wants to lose weight.
  • I’m on a diet, so I eat low-…… food.
  • Can we …… our booking for tomorrow to next Sunday, please?
  • Have you got any …… desserts?
  • We don’t have a children’s menu but your son can have small …… of suitable dishes, madam.
  • …… people consider the cow a sacred animal.
  • A room under the 1st floor.
  • If someone can’t walk, they need …… chair.
  • -I’d like a table for dinner on Friday. – sorry, madam. We’re ………… booked then.
  • …….. Diet doesn’t allow having meat and milk at the same meal.
  • I’m a ….. I don’t eat meat or fish.
  • Gabriel’s ….. To shellfish. He may become ill after having eaten it.
  • Bread and pasta contain a lot of ……, so they aren’t recommended for people who want to lose weight.
  • ……… diet doesn’t allow people to drink alcohol.
  • john’s girlfriend is a …… . She doesn’t eat any products of animal origin, even milk or eggs.
choose the appropriate word
Choose the appropriate word.
  • Hindu people never eat pork/ mutton/ beef.
  • Many Jewish people don’t combine meat and milk/ fish and wine/ chicken and juice.
  • - some pasta/ cheese/ fruit salad miss? – no thanks. I’m a vegan.
  • Sandra’s slimming, so she doesn’t eat apples/ avocado/ melon.
  • - would you like some chocolate/ mushrooms/ green salad? – no, thanks. I’m vegetarian/ muslim/ diabetic.
  • -some ice-cream for dessert, madam? – oh, no, thanks. I’m slimming/ I’m vegetarian/ I’ve got ulcer.
  • Farid is very religious, so he doesn’t drink any alcohol/ milk/ soft drinks and he never eats mutton/ pork/ chicken.
  • Vegetarians aren’t allowed to have alcohol or beer/ meat or fish/ eggs or dairy products.
  • People with a gastric ulcer shouldn’t have too many spicy/ sweet/ dairy products
  • You shouldn’t drink wine/ fizzy drink/ mineral water if you are a diabetic.
  • Manu muslims/ people with an ulcer/ hindus don’t eat fish/ mushrooms/ shellfish.
  • Doctors don’t recommended having smoked, grilled, fried, or pickled foods to diabetics/ muslims/ people with an ulcer.
fill in the gaps with the suitable words
Fill in the gaps with the suitable words.
  • -I’ve booked a table for 6 p.m. for today but I’d like to come at 8 instead. Can I …… my reservation ……? –Certainly, sir. That would be no problem.
  • -I’d like to…… my booking for tomorrow to Wednesday, please. –Could I have your ……, please? -Mrs. Clifford. -One moment, please. You’d like to come on a later day, wouldn’t you? I’m afraid it isn’t possible, madam. We’re closed on that day.
  • -We’re booked for Saturday. Could you …… that …… to Friday evening? –I’m sorry, sir. We’re …… booked at that time. But you could come on Thursday if that’s all right.
  • -Hello! We have reserved a table for a corporative party, but there will be ten of us …… of eight. Is that all right? -I’m afraid we have no table big …… for ten people, but we could put two tables together to make a big one for you, madam.
  • -No we’d …… come for lunch …… dinner on Monday. -I’m afraid you can’t come earlier, sir. We don’t open before 5 p.m. on Mondays.
  • -Good morning! I’m booked for dinner on the 6th December but I won’t be able to come then. - Would you like to …… it at all, sir? - Yes, if it is possible. - That would no problem, sir.
arrange the word combinations below into two groups
Arrange the word combinations below into two groups.

In the sun; in the shade; under a palm tree; with air-conditioning; near the band; near the fire-place; near the pool; at from the dance floor; in the non-smoking section; far from the window; on the terrace; close to the piano; on the second floor; in the private room; under a tent; in the garden; in the winter garden.

translate from russian into english
Translate from Russian into English.
  • Я бы хотел отменить свой заказ.
  • Нас будет 8 вместо 7.
  • Я хотел бы столик на террасе вместо столика в помещении.
  • Я хотела бы стол снаружи в тени.
  • -У вас есть кондиционер? - Да, конечно.
  • -У меня заказан столик на сегодня на 9 часов вечера. Я бы хотела перенести его на 8 часов. Это возможно? -К сожалению, нет, но вы можете прийти в половине восьмого.
  • Извините, вы не можете курить здесь. Это – некурящая зона.
  • С нами будет маленький ребенок. У вас есть высокий стул и детское меню?.
  • Мы лучше придем на обед вместо ужина.
  • Мы полностью забронированы на этот день.
  • -У вас есть доступ для инвалидной коляски? -Да, конечно, у нас есть лифт.
  • Мы хотели бы перенести наш заказ со среды на вторник.
  • -Вы подаете кошерную еду? -Боюсь, что нет, сэр.
  • -Я бы хотел перенести свой заказ с пятницы на четверг. -Боюсь, что мы закрыты в четверг, сэр.
  • -У меня аллергия на рыбу. -С этим не будет проблем. Мы подаем морепродукты.
  • -У вас подают блюда, подходящие для худеющих? –Конечно, мэм. Мы подаем очень вкусные обезжиренные блюда.
Используемая литература:
  • “Restaurant English”- Михедова А.А.
  • Michael Duckworth “English for the Hotel and Catering Industry”