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Michael Kortenbusch BFC Managing Director November 15 Luxembourg. Operational Risk Management (ORM) in a growing microfinance industry. Who is involved? ORM Process Success Factors. Who is involved?. Board. General Management. Risk Management. Line Function 1. Line Function 2.

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Operational risk management orm in a growing microfinance industry

Michael Kortenbusch

BFC Managing Director

November 15

Luxembourg

Operational Risk Management (ORM)in a growing microfinance industry


Operational risk management orm in a growing microfinance industry

Who is involved?

ORM Process

Success Factors


Who is involved
Who is involved?

Board

General Management

Risk Management

Line Function 1

Line Function 2

Line Function 3

Line Function 4

Line Function 5


Operational risk management process
Operational risk management process

Top Down Assesment (TDA)

Planning

Implementation

Decision

Analysis



Operational risk management process1
Operational risk management process

Planning

Implementation

Loss registration

Decision

Analysis

Risk Self Assessments (RSAs)


Register operational losses
Register Operational Losses

Credit note or

complaint

Approval

Information

Assessment

Registration

1

2

3

4

5

ORM

Committee

Definition of

action plans

Follow up

7

8

6

Line staff

Risk Management

Management Board



Operational risk management process2
Operational risk management process

Planning

Implementation

Review

Decision

Analysis

Approval of risk mitigation actions


Review

Step 1: Number of Operational Losses per year end

Step 2: Process allocation

Step 3: Complaints per Process

Review


Operational risk management process3
Operational risk management process

Communication

Planning

Implementation

Decision

Analysis


Communication
Communication

Authorities

Staff

Regulating

Bank

ORM

Corporation/

Mother

Company

Department

Heads

Local

Management

Board


Success factors for operational risk management
Success factors for Operational Risk Management

Must have

Will have

HARD FACTS

Procedures

RM Committee

SOFT FACTS

Trained staff

  • HARD FACTS

    • Defined processes

    • ORM Tracking System

  • SOFT FACTS

    • Committed management

    • Staff awareness



Bfc offers
BFC offers

Max-Högger-Strasse 6 Phone: +41 44 784 22 22 info@bfconsulting.com

CH-8048 Zurich, Switzerland Fax: +41 44 784 23 23 www.bfconsulting.com