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TEAM PRESSURES AND CHALLENGES. Meeting the Challenges. Team Pressures. Deviance – actions that violate norms Role expectations Expressing deviant opinions Innovating. Team Pressures (cont’d.). Conformity – actions consistent with norms Motives Protection of ego or self-image

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TEAM PRESSURES AND CHALLENGES


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team pressures and challenges

TEAM PRESSURES AND CHALLENGES

Meeting the Challenges

team pressures
Team Pressures
  • Deviance – actions that violate norms
    • Role expectations
    • Expressing deviant opinions
    • Innovating
team pressures cont d
Team Pressures (cont’d.)
  • Conformity – actions consistent with norms
    • Motives
      • Protection of ego or self-image
      • Instrumentalism
      • Avoiding interpersonal conflict
    • Methods
    • Culture
    • Responses
  • Groupware & Virtual Meeting Influences
groupthink
Groupthink
  • Groupthink – high-powered groups making bad decisions; mindlessness …
  • How Groupthink Happens
    • Cohesiveness
    • Structure
    • Situation
    • Leadership
groupthink cont d
Groupthink (cont’d.)
  • What Groupthink Does
    • Illusion of invulnerability
    • Belief in the group’s inherent morality
    • Stereotyping members of out-groups
    • Closed-mindedness; collective rationalization
    • Self-censorship
    • Pressure on dissenters
    • Mindguards
    • Illusion of unanimity
groupthink cont d1
Groupthink (cont’d.)
  • How to Reduce Groupthink
    • Norm setting
    • Assumption testing
    • Information scouting
    • Challenging
    • Structure shifting
    • Focus meetings
    • Reviewing
    • Processing
competitive communication
Competitive Communication
  • How People Play Games
    • Gimmick
    • Script
    • Payoff
  • How Games Affect Climate
    • Cooperative vs. competitive
    • Manipulation
competitive communication cont d
Competitive Communication (cont’d.)
  • How to Handle a Game
    • How seriously is the game affecting the team?
    • How reasonable is the initiator?
    • How clear is the source of the game?
    • How obvious is the payoff?
    • How to confront the issue
      • Whether to intervene
      • Getting to the game
conflict
Conflict
  • Types of Conflict
    • Productive
      • Positive
      • Depersonalized
      • Substantive
      • Cooperative
    • Dysfunctional
      • Negative
      • Personalized
      • Affective
      • Competitive
conflict cont d
Conflict (cont’d.)
  • Sources of Conflict
    • Information
    • Resources
    • Expectations
    • Needs
    • Power and control
    • Values, attitudes, and beliefs
    • Ethics
    • Personality
conflict cont d1
Conflict (cont’d.)
  • Approaches to Conflict Management
    • Individual styles
      • Collaborator
      • Compromiser
      • Accommodator
      • Controller
      • Avoider
conflict cont d2
Conflict (cont’d.)
  • Communication Adaptation
    • Concern for individuals and the team
    • Fairness and equity
    • Good humor
    • Sense of humor
conflict cont d3
Conflict (cont’d.)
  • Processes of Conflict Management
    • Assess importance
    • Diagnose the conflict
    • What is the focus
    • Analyze people’s interests
    • Analyze how the team normally transacts issues
    • Manage conflict indirectly?
    • Confronting and negotiating