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North Carolina Community College System’s. Hope ● Opportunity ● Jobs. SBCN MISSION.

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north carolina community college system s
North Carolina Community College System’s

Hope ● Opportunity ● Jobs

sbcn mission

To increase the success rate and number of viable small businesses in North Carolina by providing high quality, readily accessible assistance to prospective and existing small business owners and their employees.

Each SBC will be a community based provider of education and training, counseling, information and referral.

sbcn today
SBCN Today

The most extensive

state funded small business

assistance program in the nation

history of sbcn
History of SBCN
  • 1984 – State Funded first 13 SBCs (categorical funds)
  • 1995 – SBC at each of the 58 Community Colleges
  • 1998 – NC Community College State Board Approved SBCN Guidelines
  • 2001 – SBCN Awards for Excellence
  • 2005 – Received $1 million additional funding
  • 2007 – New Guidelines
small business center network
Small Business Center Network
  • SBC’s at each of the 58 Community Colleges
  • Some SBCs have multiple sites or satellite offices
  • SBC within 30 minute drive of every North Carolinian
  • 100% State Funded through NC Legislature
  • Colleges may provide additional funding or support.
sbcn organization
SBCN Organization

WESTERN REGION Dean Kanipe McDowell Community College


Ken Dillo

Wake Technical Community College


Anne Shaw

Coastal Carolina Community College

sbc purpose
SBC Purpose

Economic and Workforce Development

  • Job Creation
  • Increase success rate and number of profitable small businesses
    • Education and Training
    • Counseling
    • Information and Referral
  • NOT FTE Centered!
sbc funding
SBC Funding
  • $5,398,848 to SBCs
  • Base Allocation is $81,906
  • Eligible for more based on performance
  • Allocations to colleges range from $83,606 to $103,306
sbc directors
SBC Directors
  • BA Degree
  • Three or more years business experience in ownership or management or
  • Advanced degree in business related field (Entrepreneurship, MBA, Accounting, Law)
  • No bankruptcies within 7 years
  • Exceptions rare and circumstances documented IN WRITING in personnel file
sbc directors12
SBC Directors
  • Professional Credentials Levels 1 – 3:
  • 32 SBC Directors – Level 3 Certification
  • 10 SBC Directors – Level 2
  • 9 SBC Directors – Level 1
sbcn services
SBCN Services
  • One-on-one Confidential Counseling
  • Seminars/Workshops and mini-courses
  • Resource Center
one on one counseling
One on one Counseling
  • Free
  • Confidential One-on-one
  • Scheduled appointments of one hour
  • FY 08-09 - 5,780 clients 94% satisfaction
who is the sbcn customer
WHO is the SBCN Customer?

Counseling Client:

  • Equal M/F
  • Sole Proprietor
  • Business Startup
  • Business Plan Development
  • Sources of Capital
  • Encouraged to pursue other options
  • Referred to appropriate next step
seminars workshops
Seminars /Workshops
  • Free or nominal cost
  • Responsive to community
  • “Core” Offerings offered twice yearly
  • FY 08-09
    • 3,834 SBC Seminars
    • 1,322 FTE Courses

-55,929 SBC Attendees

-10,548 FTE Attendees

-66,477 Total Attendees

Colleges required to utilize $9,000/$7,000 funds for instruction (Cut in 08-09)

core curriculum
Core Curriculum
  • Offer at least two times per year
    • How to Start a Business
    • Financing Your Small Business
    • How to Write a Business Plan
    • Market Research and Marketing
    • Record Keeping and Taxes
  • NC REAL curriculum includes all topics
special programming
Special Programming
  • REAL Enterprises
  • Export Assistance
  • Incubators
  • Micro-Lending
  • GATE
  • Business Success in Tough Times / SBTDC
  • Part of 12 in 6 JobsNOW Initiatives
who is the sbcn customer20
WHO is the SBCN Customer?
  • Seminar Attendees
  • Predominately Female (63%)
  • Caucasian (66%)
  • Service, Retail, Manufacturing, Construction, Wholesale
  • Exploring, Start-up, Expanding


  • Operating Business


resource centers
Resource Centers
  • Books
  • Handouts
  • Videos
  • DVDs
  • Up to Date Resources, Computer and Internet Access
evaluation and measurement standards
Evaluation and Measurement Standards
  • SBCN Annual Report
  • SBCN Evaluation/Site Visit (every 4 years)
  • NCCCS Education Program
  • Auditor’s Review (as needed)
  • Satisfaction data tracked and acted upon
  • Excellent SBC’s

Small Business Center Network (SBCN)

Community Partners

Small Business Technology & Development Center

BLNC - Department of Commerce

Rural Center Business Resource Alliance

Cooperative Extension Service

NC REAL Enterprises

Small Business Administration (SBA)


NC Military Business Center

Self Help Credit Union

NCCCS, February 2005


Small Business Center Network (SBCN)

State and National Partners


Council for Entrepreneurial Development (CED)

Kauffman Foundation

North Carolina Department of Administration (HUB)

North Carolina Department Agriculture (Agritourism)

North Carolina Department Commerce (Export Ready)

North Carolina Department of Labor (OSHA)

North Carolina Rural Economic Development Center

North Carolina Business Incubator Association

NCCCS, February 2005

excellent partners
Excellent Partners

SBC/SBTDC MOU signed in 2007

Business Success in Tough Times Seminars

Kaufmann initiative in Charlotte region

Reciprocal referrals

guidelines policies and procedures
SBCN Guidelines are the official “word” on what to do and not do regarding SBC programs and funds

SBCN Guidelines last revised in 2007

Three year implementation cycle

Guidelines, Policies, and Procedures


inquiries and linkages
Telephone Log

Knowledgeable of other service providers

Community Involvement IS part of their job

Chambers of Commerce

Economic Development Entities

Banks and Financial Institutions

Accounting, Legal, other private service providers

Other educational entities

Inquiries and Linkages


local responsibilities
Funds will NOT be used to produce FTE except SBCN approved entrepreneurship offerings.

Full-time Director

Only SBC duties and responsibilities

SBC Director WILL administer all SBC activities and develop relationships with business community

Must use State Logo, SBC Name, etc.

Advisory Committee

Local Responsibilities


sbc facilities
Dedicated site – readily accessible


Area for Confidential Counseling

SBC location, facilities, equipment, signage, internet access, website, and other support shall be equal to that provided other MAJOR programs

SBC Facilities


Seminars coded self supporting

Distinction between SBC using SBC funds, other regular budget funds, other self supporting funds

SBC Annual Report (July 1 – June 30) due July

Annual report must include financial recap, signed by the President



NCCCS Education Program Auditor’s Review

SBC Annual Report

SBC “on site” review (every four years)

Excellent Small Business Center of the year



performance enhancement process
SBCN Director or VP Economic Workforce Development recommendation

NCCCS President decision

SBCN Director forms Performance Enhancement Team to develop Performance Enhancement Plan

Re-evaluate within one year

NCCCS President recommend to state board not to provide funding

Local College can re-apply after one year

Performance Enhancement Process


Subject to Subchapter 2D

$9,000 MINIMUM for seminars/workshops

Performance Based Funding – recomputed every two years

Currently seminar/workshop attendance, FTE attendees, counseling clients, # small business, # sites

Proposed changes includes jobs created, increases in profit, capital investment, excludes FTE efforts.



on the horizon
On the Horizon

SBTDC/SBC leadership at NC Department of Commerce

Scott Daugherty –

Commissioner of Small Business

Dr. George Millsaps –

Assistant Commissioner of Small Business