Simulation. Professor Stephen Lawrence Leeds School of Business University of Colorado Boulder, CO 80309-0419. Simulation Agenda. Types of simulation Uses of simulation Simulation examples Manual call center example Queueing simulation (spreadsheet) Financial simulation (spreadsheet)
Systems Modeling Corp., CINEMA software demo, 1991
New VentureCall Center is a contract call center for startup Internet businesses. Client customers call to place orders, ask questions, and receive questions. NVCC currently employs only a single operator. Call interarrival times are uniformly distributed on the interval [1,6] minutes. Service times are uniformly distributed on the interval [1,5] minutes. Unfortunately, the telephone switch used by NVCC is unreliable and frequently breaks down. Breakdowns occur at the end of a call with a probability of 1/12. Time to repair the breakdown is uniformly distributed on the interval [1,3] minutes.