Simulation. Professor Stephen Lawrence Leeds School of Business University of Colorado Boulder, CO 80309-0419. Simulation Agenda. Types of simulation Uses of simulation Simulation examples Manual call center example Queueing simulation (spreadsheet) Financial simulation (spreadsheet)
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Systems Modeling Corp., CINEMA software demo, 1991
New VentureCall Center is a contract call center for startup Internet businesses. Client customers call to place orders, ask questions, and receive questions. NVCC currently employs only a single operator. Call interarrival times are uniformly distributed on the interval [1,6] minutes. Service times are uniformly distributed on the interval [1,5] minutes. Unfortunately, the telephone switch used by NVCC is unreliable and frequently breaks down. Breakdowns occur at the end of a call with a probability of 1/12. Time to repair the breakdown is uniformly distributed on the interval [1,3] minutes.